Evening Customer Care Associate - Full time (10% rate differential)

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!2024:Excellence in Customer Service Awards: Organization of the Year (Small)Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerAs part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)Locations Must be located within the Continental United StatesSummary of RoleOur Customer Care Associates play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!Your Success (training and equipment information)As a work from home associate, you'll deliver a positive experience that solves members' needs/challenges, while working to resolve issues.Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.Invested in you (benefits)At Health Advocate, you'll have the ability to pursue your ambitions and grow your career. We've got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.Pay RateHourly rate starting at $16.00.Hours/Shift This position is full-time (40 hours/week) Monday - Friday. The two evening shifts available are 1:00 to 9:30 pm EST and 1:30 to 10:00 pm EST.It may be necessary, given the business need, to work occasional overtime.Job SummaryAnswer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may haveBuild rapport with callers using a friendly, courteous and professional mannerVerify/Collect demographics and update systems as necessaryDetermine and execute the best resolution to assist the member based on their needs or requestsConnect members to appropriate area(s) both internally and externallyManage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendorsPerform other duties and projects as assigned by managementMinimum RequirementsHigh School Degree or GED requiredAssociate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferredCustomer Service experience preferredStrong Communication skillsProblem solving/issue resolutionMultitasking skillsCompany Overview Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.Learn more Health Advocate https://www.healthadvocate.com/site/Facebook https://www.facebook.com/healthadvocateinc/Video https://vimeo.com/386733264/eb447da080Awards:2023:National Customer Service Association All-Stars Award: Service Organization of the Year.Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner2022:Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze WinnerExcellence in Customer Service Awards: Organization of the Year (Small)Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)2021: Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver WinnerStevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze WinnerBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)2020:National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-UpCommunicator Award of Distinction: October 2019 Broker NewsMarCom Awards: Gold, COVID Staycation Ideas brochureMarCom Awards: Platinum, 2021 Well-being CalendarBest in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.PAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

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