Customer Success Manager

At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the tool of choice for thousands of high-impact companies to build their products better.Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work.We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America. EST time zone is preferred for this role.What you'll doDevelop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedbackBecome a product expert and help customers use Linear to drive business outcomesDrive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accountsBe the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the productRequirements4+ years relevant work experience in a technical customer-facing roleSaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environmentStrong organizational and time management skills with the ability to handle multiple tasks and prioritize effectivelyExcellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectivelyPrevious experience working with product + engineering teams and/or developer tools is preferredWhat we offerInteresting and challenging workWork-life balanceCompetitive salary and equityEmployee-friendly equity terms (early exercise, extended exercise)Stipend to set up your home officePaid lunch and coffee during workdaysWork remotely, no commuting to the officePaid co-working space/desk at an officeHealth, dental, and vision insurance (US)Regular team events and offsites5 weeks of paid vacation4 months of paid parental leaveLearn how we think and work:A story about our mission: Read MeBuilding our teams: Why and how we do work trials at LinearFirst Round Capital: The Unsung Ingredient: Taste

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