Customer Success Associate - Boston

Datadog is a global SaaS business focused on enabling digital transformation and cloud migration. As a Customer Success Associate, you will manage strategic relationships with customers, drive product adoption, and ensure a positive experience while collaborating with internal teams to address customer needs.ResponsibilitiesIdentify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retentionManage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experiencePivot account management strategy based on different customer requirements and needs seamlessly and efficientlyAct as an advisor to customers to ensure they’re leveraging the solution effectivelyMonitor and identify usage trends to uncover renewal risks and support greater adoption ratesCollaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)SkillsCustomer-minded, always trying to provide the most value possibleDriven and motivated by a career in sales with a strong desire to grow a career in Customer SuccessA strong communicator (written and verbal) with excellent attention to detailExperienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities1+ years of experience in a customer account facing role and desire to grow a career in Customer SuccessPassionate about building long term and lasting relationshipsBenefitsBest-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefitsHealthcareDentalParental planningMental health benefitsA 401(k) plan and matchPaid time offFitness reimbursementsA discounted employee stock purchase planCompany OverviewDatadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.datadoghq.com.Company H1B SponsorshipDatadog has a track record of offering H1B sponsorships, with 123 in 2025, 66 in 2024, 45 in 2023, 53 in 2022, 31 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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