Customer Success Associate

Interview Kickstart is a premier career transformation platform turbocharging tech careers through AI upskilling. Founded in 2014 in Santa Clara by Soham Mehta, ex-Box Engineering Leader, and Ryan Valles, a transformative P&L leader and former CEO with a track record of scaling ventures, Interview Kickstart’s vision is to help every tech professional thrive in today’s fast-evolving tech industry. With 40+ domain-specific courses—from foundational Machine Learning and Generative AI to Agentic AI, System Design, and DSA—Interview Kickstart equips engineers, PMs, data professionals, and tech leaders to accelerate their careers. Its 600+ instructors—industry practitioners, hiring managers, and senior engineers from FAANG+ companies—bring real-world insight and cutting-edge expertise into every classroom. Beyond upskilling, Interview Kickstart offers end-to-end career support. Personalized mock interviews, resume and LinkedIn branding, career coaching, salary negotiation guidance, and performance-based job referrals ensure that your AI upskilling translates into real career breakthroughs. Over 25,000 professionals have already advanced their careers through Interview Kickstart. Recognized by TIME x Statista and GSV 150 as a top EdTech company, Interview Kickstart is the go-to platform for tech professionals looking to future-proof their careers in the age of AI. Position Overview ● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.● Keeping dropouts and deferrals to a minimum by offering additional guidance & support.● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.● Communicating to students via calls, email, direct message, video, or a mix of communication strategies.● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.● Serve as the single point of contact for all students queries and concerns Requirements● 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.● Experience building out and tracking information in Excel and/or data collection.● Experience working in operations, performance coaching, and/or program management is a plus.● Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)

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