Customer Success Associate

Cloudforce is a company that focuses on innovation and teamwork in delivering cloud computing solutions. As a Customer Success Associate, you will play a key role in ensuring customer satisfaction and uncovering growth opportunities within assigned accounts while collaborating with various teams. Responsibilities Serve as the primary point of contact for nebulaONE subscription clients Build and maintain strong, long-lasting client relationships Understand clients’ business objectives and proactively address their needs Monitor client accounts to ensure subscription usage, renewal, and expansion Educate clients on nebulaONE features, updates, and best practices to maximize value Address client inquiries, troubleshoot issues, and coordinate with technical teams for resolution Advocate for clients internally to ensure their feedback and concerns are addressed Identify opportunities for clients to benefit from additional nebulaONE products or enhanced subscription tiers Deliver regular account reviews and usage reports to clients Collect and relay client feedback to product and project teams for continuous improvement Perform other duties as assigned Skills At least 1-2 years of account management, customer success, or related client-facing role (preferably SaaS/subscription environment) Familiarity with budget tracking, reporting, or resource management in a project setting Strong and professional communication skills (both verbal and written) to support interactions with client stakeholders, technical teams, and subcontractors, while representing Cloudforce Ability to work independently on assigned tasks Excellent organizational skills, including multitasking, prioritization, and time management Strong client service orientation with proven collaboration skills across diverse teams Ability to serve as a liaison, meeting support, and facilitator for Cloudforce in both virtual and onsite settings Hands-on experience with project management and collaboration tools (such as ClickUp, Trello, Microsoft Project, Planner, Teams, SharePoint, or similar) Experience working with technical teams and subject matter experts Familiarity with project management fundamentals, terminology, and best practices (coursework or certifications such as CAPM, PMP, or equivalent are a plus) Benefits 401K savings plan and education reimbursement 24/7 access to a modern gym with Tonal and Peloton Free monthly garage parking with direct private access to the office Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents Paid parental leave, including adoption and foster care placement PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentive opportunities to earn more PTO!) 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO Company Overview Cloudforce designs cloud and AI solutions supporting organizations in building, migrating, and maintaining systems on the Microsoft Cloud. It was founded in 2010, and is headquartered in National, Maryland, USA, with a workforce of 51-200 employees. Its website is