Customer Solutions Specialist

TrxNow (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform. They are seeking dedicated customer-oriented candidates to join their team of Customer Solutions Specialists (CSSs) who will handle inbound calls from members needing roadside assistance and provide customer care and follow-up. Responsibilities Answer inbound member calls Ask essential questions to understand each member’s unique situation Navigate computer program, input information to locate each member, and identify nearby service providers Accurately collect and perform data entry of all required member/provider information Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support Consistently meet company standards and specified goals as assigned by management on a regular basis Maintain confidentiality of account information Escalate any issues that may arise to management Adhere to the prescribed policies and procedures as outlined in the Employee Handbook Skills Maintains a positive attitude and ability to work well with others Exhibits excellent communication skills professional, articulate voice; ability to listen and communicate effectively Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member Enjoys working in a fast-paced environment while maintaining a professional attitude Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace Takes pleasure in helping people when their day is unexpectedly disrupted Possesses emotional resilience and the ability to handle upset members in a calm, professional manner Benefits You can wear a hat, T-shirt, jeans, etc. Dress casually every day! Inbound Calls Only - No Cold Calls, No Sales, No Collections! Paid training no experience required! Performance-based incentives Flexible work environment with work from home opportunities available Paid Holidays & Paid Time Off Benefits including Health, Dental, and Vision plans Company Overview Allied Dispatch Solutions delivers consultative and roadside assistance solutions to solve complex needs with a focus on reliability. It was founded in 2014, and is headquartered in Johnson City, Tennessee, USA, with a workforce of 201-500 employees. Its website is