Customer Services Administrator

Welcome to WestRock, a leading packaging and paper company dedicated to providing innovative solutions to our customers. We are currently seeking a highly motivated and organized individual to join our team as a Customer Services Administrator. In this role, you will have the opportunity to use your excellent customer service skills to support our clients and ensure their satisfaction with our products and services. We are looking for someone who is detail-oriented, a great communicator, and thrives in a fast-paced environment. If you possess these qualifications and are passionate about delivering exceptional customer service, we want to hear from you!

Provide excellent customer service to clients by promptly and professionally responding to their inquiries, concerns, and requests.

Maintain a positive and helpful attitude when interacting with customers to ensure a positive experience.

Utilize strong communication skills to effectively communicate with clients, team members, and other departments within the company.

Ensure customer satisfaction by addressing and resolving any issues or complaints in a timely and efficient manner.

Keep accurate records of customer interactions and transactions to maintain a comprehensive customer database.

Coordinate with the sales team to ensure smooth order processing and timely delivery of products to customers.

Assist with order entry, invoicing, and other administrative tasks related to customer accounts.

Collaborate with other departments such as production, shipping, and finance to ensure timely and accurate delivery of products and services.

Proactively identify and suggest process improvements to enhance the customer experience.

Stay updated on company products, services, and policies to provide accurate and up-to-date information to customers.

Assist with training and onboarding of new customer service team members.

Maintain confidentiality and professionalism when handling sensitive customer information.

Adhere to company policies and procedures to ensure compliance with industry standards and regulations.

Continuously monitor customer satisfaction and make recommendations for improvement to management.

Act as a brand ambassador for the company, promoting a positive image and reputation to customers.

WestRock is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.