Customer Service/Care Representative Hybrid Remote

Star Group LP is seeking Customer Service Representatives for a hybrid role that involves working three days in the office and two days from home. The role focuses on assisting customers with inquiries, maintaining customer accounts, and resolving issues to ensure high-quality customer service.ResponsibilitiesAssist customers with their inquiries via inbound and outbound callsCommunicate clear and accurate informationCustomer account updates/maintenanceFinding resolution for customer problems and issuesAssisting with customer retentionServe as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issuesEscalates more complex issues as neededRenew customer contracts; educate customers regarding service options and handle billing issuesSkills1-2 years customer service related experienceComputer Skills- MS office, typing skillsExcellent communication and telephone skillsAbility to multitaskAbility to work well under pressureStrong troubleshooting abilitiesWork efficiently and effectively both independently and with a teamAble to manage difficult customer situations and respond promptly to service requests to meet customer needsStrong follow up skillsBenefitsMedical coverageDental coverage401(k)Paid Vacation & HolidaysVision insurancePaid time offCompany OverviewStar Group is a leading energy and related home services provider specializing in the sale of home heating products and services to residential and commercial customers. It was founded in 1995, and is headquartered in Stamford, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.stargrouplp.com.