Customer Service & Technical Support Representative – On-Site Customer Experience Specialist
About arenaflex
Welcome to arenaflex, where we believe that exceptional customer experiences are the cornerstone of business success. We are a globally recognized leader in customer experience (CX) solutions, partnering with the world's most iconic brands to transform how they connect with their customers. Our mission is simple: to create meaningful interactions that build lasting relationships between brands and the people they serve.
At arenaflex, we take pride in fostering a truly inclusive, people-first culture where every team member matters. Our diverse workforce represents over 40 countries, united by a shared commitment to excellence and mutual support. We've been consistently recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" – and we're just getting started.
If you're looking for more than just a job, but a career where you can grow, thrive, and make a real impact, you've found your home at arenaflex.
Why Join arenaflex?
When you become part of the arenaflex family, you're joining a community that genuinely cares about your success – both professionally and personally. We invest heavily in our people because we know that when our team members succeed, our clients thrive. Here's what makes arenaflex an exceptional place to build your career:
Industry-Leading Training: Receive comprehensive paid training that equips you with the skills and knowledge to excel from day one.
Real Career Growth: Approximately 80% of our managers and leaders started in entry-level positions and worked their way up. Your potential is unlimited here.
Inclusive Culture: Be part of employee resource groups including Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness communities.
Competitive Benefits: Enjoy 401K with company match, comprehensive health insurance, paid time off, holidays, and an Employee Assistance Program.
Recognition Programs: Monthly performance incentives, employee referral bonuses, and celebrations for team achievements.
Modern Work Environment: State-of-the-art facilities equipped with cutting-edge technology and collaborative spaces.
What You'll Do
As a Customer Service & Technical Support Representative at arenaflex, you'll be the voice of some of the world's most recognizable brands. Your role is critical in shaping customer perceptions and building brand loyalty through every interaction.
Key Responsibilities:
Handle inbound customer calls with professionalism, empathy, and efficiency, addressing questions, concerns, and support needs
Utilize effective probing techniques and active listening to identify customer requirements and provide tailored solutions
Achieve first-call resolution goals by thoroughly understanding customer issues and offering appropriate advice or services
Maintain comprehensive knowledge of client products and services to provide accurate information
Navigate multiple systems and applications while managing customer interactions in real-time
Document all customer interactions accurately in the designated CRM system
Follow established scripts and guidelines while maintaining a natural, personable tone
Escalate complex issues to appropriate teams while ensuring seamless handoffs
Meet or exceed performance metrics including customer satisfaction scores, average handle time, and resolution rates
Participate in ongoing training sessions to stay current with product updates and company policies
Contribute to a positive team environment by supporting colleagues and sharing best practices
What We're Looking For
Essential Qualifications:
High School Diploma or GED equivalent
Minimum of 6 months customer service experience (phone, chat, email, or in-person)
Strong proficiency with computer systems and navigation across multiple platforms
Ability to thrive in a fast-paced, multi-tasking environment
Excellent verbal communication skills with a professional telephone manner
Willingness to work rotational shifts as needed, including evenings and weekends
Basic problem-solving abilities and analytical thinking
Comfortable working in a team-oriented, collaborative setting
Preferred Qualifications:
Previous experience in technical support or call center environments
Familiarity with CRM software and ticketing systems
Experience handling high-volume call queues
Knowledge of troubleshooting methodologies
Previous experience in retail, hospitality, or customer-facing roles
Bilingual capabilities (Spanish/English) – a plus but not required
Skills & Competencies for Success
At arenaflex, we look for individuals who bring more than just technical skills – we seek people with genuine compassion for helping others and a drive to deliver excellence in every interaction.
Communication Excellence: Clear, articulate verbal communication with the ability to explain complex information simply
Active Listening: The capacity to truly hear customers and understand their underlying needs
Empathy & Patience: The ability to remain calm under pressure and show genuine care for customer concerns
Adaptability: Comfortable with change and eager to learn new technologies and processes
Problem-Solving: Strong analytical skills to identify issues and implement effective solutions
Time Management: Ability to handle multiple tasks efficiently while maintaining quality
Team Player: Collaborative mindset with willingness to support colleagues and share knowledge
Tech Savvy: Natural curiosity about technology and ability to quickly learn new systems
Career Growth & Development
At arenaflex, your career trajectory is limited only by your ambition. We believe in promoting from within and providing extensive opportunities for advancement. Here's what your growth path could look like:
Entry Level: Customer Service & Technical Support Representative
Team Lead: Supervise a team of representatives and handle escalated issues
Quality Analyst: Monitor calls and provide coaching to improve performance
Trainer: Design and deliver training programs for new hires
Operations Manager: Oversee entire customer service operations
Director/VP: Strategic leadership roles driving business outcomes
We offer FREE Learning and Leadership Development programs designed to support your journey every step of the way. Whether you're looking to advance into management or specialize in a particular area of customer experience, arenaflex provides the resources and support you need.
Compensation & Benefits
We value our team members and believe in rewarding their hard work and dedication. Our comprehensive benefits package includes:
Competitive Pay: Hourly wage with opportunities for overtime
Performance Incentives: Monthly bonuses based on individual and team performance
Referral Bonuses: Earn rewards for bringing talented friends to join our team
Health Benefits: Medical, dental, and vision insurance coverage
Financial Security: 401(k) retirement plan with company match
Paid Time Off: Generous PTO and holiday schedule
Employee Assistance Program: Confidential support for personal and professional challenges
Wellness Programs: Resources and support for maintaining a healthy lifestyle
Career Development: Tuition assistance and professional certification support
Work Environment
Our Jacksonville, North Carolina facility offers a modern, state-of-the-art work environment designed for comfort and productivity. You'll have access to:
Ergonomic workstations and comfortable seating
Advanced technology and tools to excel in your role
Collaborative spaces for team meetings and brainstorming
Break rooms and relaxation areas
Convenient parking and easy access to local amenities
A supportive team atmosphere where everyone genuinely wants to see you succeed
Join the arenaflex Family
If you're ready to take the next step in your career and be part of something truly special, we invite you to apply today. At arenaflex, you'll find more than a job – you'll discover a career, a community, and friends for life.
Our commitment to diversity, equity, and inclusion means that everyone is welcome here. We celebrate differences and believe that our diverse perspectives make us stronger. Whether you're just starting your career or looking for a fresh opportunity, your unique background and experiences add value to our team.
Reimagine the best version of yourself. Apply now and discover why over 300,000 people around the globe are proud to be part of the arenaflex family – united as "One arenaflex."
Note: This position requires eligibility to work in the United States. Only applicants legally authorized to work in the U.S. will be considered. Must reside in the United States or have a valid U.S. address for residence.
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Welcome to arenaflex, where we believe that exceptional customer experiences are the cornerstone of business success. We are a globally recognized leader in customer experience (CX) solutions, partnering with the world's most iconic brands to transform how they connect with their customers. Our mission is simple: to create meaningful interactions that build lasting relationships between brands and the people they serve.
At arenaflex, we take pride in fostering a truly inclusive, people-first culture where every team member matters. Our diverse workforce represents over 40 countries, united by a shared commitment to excellence and mutual support. We've been consistently recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" – and we're just getting started.
If you're looking for more than just a job, but a career where you can grow, thrive, and make a real impact, you've found your home at arenaflex.
Why Join arenaflex?
When you become part of the arenaflex family, you're joining a community that genuinely cares about your success – both professionally and personally. We invest heavily in our people because we know that when our team members succeed, our clients thrive. Here's what makes arenaflex an exceptional place to build your career:
Industry-Leading Training: Receive comprehensive paid training that equips you with the skills and knowledge to excel from day one.
Real Career Growth: Approximately 80% of our managers and leaders started in entry-level positions and worked their way up. Your potential is unlimited here.
Inclusive Culture: Be part of employee resource groups including Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness communities.
Competitive Benefits: Enjoy 401K with company match, comprehensive health insurance, paid time off, holidays, and an Employee Assistance Program.
Recognition Programs: Monthly performance incentives, employee referral bonuses, and celebrations for team achievements.
Modern Work Environment: State-of-the-art facilities equipped with cutting-edge technology and collaborative spaces.
What You'll Do
As a Customer Service & Technical Support Representative at arenaflex, you'll be the voice of some of the world's most recognizable brands. Your role is critical in shaping customer perceptions and building brand loyalty through every interaction.
Key Responsibilities:
Handle inbound customer calls with professionalism, empathy, and efficiency, addressing questions, concerns, and support needs
Utilize effective probing techniques and active listening to identify customer requirements and provide tailored solutions
Achieve first-call resolution goals by thoroughly understanding customer issues and offering appropriate advice or services
Maintain comprehensive knowledge of client products and services to provide accurate information
Navigate multiple systems and applications while managing customer interactions in real-time
Document all customer interactions accurately in the designated CRM system
Follow established scripts and guidelines while maintaining a natural, personable tone
Escalate complex issues to appropriate teams while ensuring seamless handoffs
Meet or exceed performance metrics including customer satisfaction scores, average handle time, and resolution rates
Participate in ongoing training sessions to stay current with product updates and company policies
Contribute to a positive team environment by supporting colleagues and sharing best practices
What We're Looking For
Essential Qualifications:
High School Diploma or GED equivalent
Minimum of 6 months customer service experience (phone, chat, email, or in-person)
Strong proficiency with computer systems and navigation across multiple platforms
Ability to thrive in a fast-paced, multi-tasking environment
Excellent verbal communication skills with a professional telephone manner
Willingness to work rotational shifts as needed, including evenings and weekends
Basic problem-solving abilities and analytical thinking
Comfortable working in a team-oriented, collaborative setting
Preferred Qualifications:
Previous experience in technical support or call center environments
Familiarity with CRM software and ticketing systems
Experience handling high-volume call queues
Knowledge of troubleshooting methodologies
Previous experience in retail, hospitality, or customer-facing roles
Bilingual capabilities (Spanish/English) – a plus but not required
Skills & Competencies for Success
At arenaflex, we look for individuals who bring more than just technical skills – we seek people with genuine compassion for helping others and a drive to deliver excellence in every interaction.
Communication Excellence: Clear, articulate verbal communication with the ability to explain complex information simply
Active Listening: The capacity to truly hear customers and understand their underlying needs
Empathy & Patience: The ability to remain calm under pressure and show genuine care for customer concerns
Adaptability: Comfortable with change and eager to learn new technologies and processes
Problem-Solving: Strong analytical skills to identify issues and implement effective solutions
Time Management: Ability to handle multiple tasks efficiently while maintaining quality
Team Player: Collaborative mindset with willingness to support colleagues and share knowledge
Tech Savvy: Natural curiosity about technology and ability to quickly learn new systems
Career Growth & Development
At arenaflex, your career trajectory is limited only by your ambition. We believe in promoting from within and providing extensive opportunities for advancement. Here's what your growth path could look like:
Entry Level: Customer Service & Technical Support Representative
Team Lead: Supervise a team of representatives and handle escalated issues
Quality Analyst: Monitor calls and provide coaching to improve performance
Trainer: Design and deliver training programs for new hires
Operations Manager: Oversee entire customer service operations
Director/VP: Strategic leadership roles driving business outcomes
We offer FREE Learning and Leadership Development programs designed to support your journey every step of the way. Whether you're looking to advance into management or specialize in a particular area of customer experience, arenaflex provides the resources and support you need.
Compensation & Benefits
We value our team members and believe in rewarding their hard work and dedication. Our comprehensive benefits package includes:
Competitive Pay: Hourly wage with opportunities for overtime
Performance Incentives: Monthly bonuses based on individual and team performance
Referral Bonuses: Earn rewards for bringing talented friends to join our team
Health Benefits: Medical, dental, and vision insurance coverage
Financial Security: 401(k) retirement plan with company match
Paid Time Off: Generous PTO and holiday schedule
Employee Assistance Program: Confidential support for personal and professional challenges
Wellness Programs: Resources and support for maintaining a healthy lifestyle
Career Development: Tuition assistance and professional certification support
Work Environment
Our Jacksonville, North Carolina facility offers a modern, state-of-the-art work environment designed for comfort and productivity. You'll have access to:
Ergonomic workstations and comfortable seating
Advanced technology and tools to excel in your role
Collaborative spaces for team meetings and brainstorming
Break rooms and relaxation areas
Convenient parking and easy access to local amenities
A supportive team atmosphere where everyone genuinely wants to see you succeed
Join the arenaflex Family
If you're ready to take the next step in your career and be part of something truly special, we invite you to apply today. At arenaflex, you'll find more than a job – you'll discover a career, a community, and friends for life.
Our commitment to diversity, equity, and inclusion means that everyone is welcome here. We celebrate differences and believe that our diverse perspectives make us stronger. Whether you're just starting your career or looking for a fresh opportunity, your unique background and experiences add value to our team.
Reimagine the best version of yourself. Apply now and discover why over 300,000 people around the globe are proud to be part of the arenaflex family – united as "One arenaflex."
Note: This position requires eligibility to work in the United States. Only applicants legally authorized to work in the U.S. will be considered. Must reside in the United States or have a valid U.S. address for residence.
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We celebrate diversity and are committed to creating an inclusive environment for all employees.