Customer Service Support Representative
Your next career move could be with workwarp as a Customer Service Support Representative! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.   LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class... customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Application window will close May 11, 2024
Pay Range: $15.00 - $35.00 per hour worked
Work Schedule: Your planned work schedule will be Monday - Friday 9:00a.m. Â 5:30p.m.; these hours are in the Eastern Time Zone. The hours may change/vary based on business need and/or the request(s) of your supervisor or management.
Work Location: This is a remote work position.
Benefits: All job offers will be based on a candidateÂs skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Job Responsibilities
 Act a liaison between LabCorp, the customer base and patients
 Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
 Speak with customers in a courteous, friendly, and professional manner using protocol procedures
 Inquire, clarify, and confirm customer requirements and understanding of the solution
 Provide additional customer education and information as needed
 Qualify and establish inbound new customers requesting LabCorp's products and services
 Work in multiple databases to research complex issues and questions
 Notify clients of test results in a timely and accurate manner
 Review test forms for accuracy and report any discrepancies
 Participate in activities designed to improve customer satisfaction and business performance
 Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
 High School Diploma or GED equivalent required
 Associate's or Bachelor's degree highly desired
 Previous experience in a customer service role
 Experience working in a contact center/call center environment is preferred
 Prior healthcare industry, such as a physician's office or a hospital highly is a plus
 Knowledge of Microsoft Office suite is required
 Experience with Salesforce.com and/or Laboratory Information systems is preferred
 Strong verbal and written communication skills and excellent ability to listen and respond
 Must be courteous with strong customer service orientation
 Excellent multitasking abilities required
 Strong flexibility and the ability to manage and adapt to changing priorities quickly
 Bilingual in English and Spanish highly desirable
 Must be able to pass a standardized color vision screen
 Flexibility to work overtime or other shifts depending on business needs
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job! For more such jobs please click here! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
Application window will close May 11, 2024
Pay Range: $15.00 - $35.00 per hour worked
Work Schedule: Your planned work schedule will be Monday - Friday 9:00a.m. Â 5:30p.m.; these hours are in the Eastern Time Zone. The hours may change/vary based on business need and/or the request(s) of your supervisor or management.
Work Location: This is a remote work position.
Benefits: All job offers will be based on a candidateÂs skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Job Responsibilities
 Act a liaison between LabCorp, the customer base and patients
 Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
 Speak with customers in a courteous, friendly, and professional manner using protocol procedures
 Inquire, clarify, and confirm customer requirements and understanding of the solution
 Provide additional customer education and information as needed
 Qualify and establish inbound new customers requesting LabCorp's products and services
 Work in multiple databases to research complex issues and questions
 Notify clients of test results in a timely and accurate manner
 Review test forms for accuracy and report any discrepancies
 Participate in activities designed to improve customer satisfaction and business performance
 Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
 High School Diploma or GED equivalent required
 Associate's or Bachelor's degree highly desired
 Previous experience in a customer service role
 Experience working in a contact center/call center environment is preferred
 Prior healthcare industry, such as a physician's office or a hospital highly is a plus
 Knowledge of Microsoft Office suite is required
 Experience with Salesforce.com and/or Laboratory Information systems is preferred
 Strong verbal and written communication skills and excellent ability to listen and respond
 Must be courteous with strong customer service orientation
 Excellent multitasking abilities required
 Strong flexibility and the ability to manage and adapt to changing priorities quickly
 Bilingual in English and Spanish highly desirable
 Must be able to pass a standardized color vision screen
 Flexibility to work overtime or other shifts depending on business needs
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job! For more such jobs please click here! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now