[Remote] Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Lightbits Labs is seeking a talented Customer Success / Post-Sales Support Engineer to join their innovative team. In this role, you will help deploy and support cutting-edge storage technologies while directly impacting the experience of enterprise customers by resolving complex technical challenges and acting as the Voice of the Customer.ResponsibilitiesCustomer Technical Support: Lead post-sales and customer success activities, partnering directly with customers to diagnose and resolve complex technical issuesEngineering Collaboration: Analyze diverse customer use cases and partner closely with internal engineering groups to develop unique solutions, ensuring an exceptional, customer-obsessed experienceProduct Improvement: Leverage field insights and technical expertise to continuously improve Lightbits’ product supportability, quality, and internal processesInfrastructure Guidance: Provide expert guidance to customers on capacity planning, performance monitoring, and integration with automation frameworks (e.g., Ansible)Lifecycle Management: Plan, validate, and oversee Lightbits software upgrades, OS updates, and security patchesDeployment & Baseline: Install and configure Lightbits clusters, validate networking and storage settings, and document clear operational baselinesKnowledge Sharing: Develop, update, and deliver targeted training sessions for customer technical teams, while actively contributing to internal team knowledgeFeature Development & Enhancements: Collaborate directly with core engineering teams to design, write, and implement small product features, enhancements, and bug fixes driven by customer feedback and field requirementsSkillsAt least 3 years of relevant experience in a customer-facing technical support, systems engineering, or post-sales roleProven track record of working with external enterprise customers, featuring a positive attitude, high availability, and strong engagementExceptional debugging and troubleshooting skills with the ability to solve complex problems independently in a fast-paced environmentHands-on experience working with enterprise storage systems and troubleshooting server hardware issuesStrong proficiency in Linux operating system administration and Shell scriptingDeep understanding of networking technologies and protocols (e.g., Ethernet, TCP)Solid understanding of enterprise support workflows, including ticket handling, proactive monitoring, and support metricsExcellent verbal and written communication skills with the ability to explain complex technical concepts clearlyA collaborative team-player mindset, paired with a strong ability to self-manage and work independentlyReadiness and willingness to travel as neededProficiency with Python or other scripting languagesFamiliarity with system security tools and performance benchmarking/monitoring toolsBachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related field (or equivalent commensurate experience)Company OverviewLightbits Labs, inventors of NVMe/TCP, offer next-gen software-defined block storage for AI, analytics, and transactional workloads. It was founded in 2016, and is headquartered in San Jose, California, USA, with a workforce of 51-200 employees. Its website is https://www.lightbitslabs.com.