Customer Service Specialist

Canada Life is a leading insurer serving the financial security needs of millions of Canadians. The Customer Service Specialist will be responsible for the administration of Group Retirement Plans and providing investment/plan recordkeeping and client reporting. Responsibilities Processing of bulk and single deposits Handling of transfers between investment funds for client/member assets Processing of cash withdrawals and transfers between registered plans from/to other financial institutions Handling plan and member maintenance on GPAS Handling various inquiries, telephone calls etc. from multiple audiences Daily management of a block of business Fostering relationships with plan administrators, brokers, advisors and plan members Handling sensitive and complex issues in a timely and accurate manner Skills Customer service focused with a positive can do attitude Strong communication skills - both written and verbal Organized and able to work in a dynamic and changing environment Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented Ability to instill quality in day-to-day activities/processes Strong interpersonal skills - team player a must Fluency in Microsoft Office tools including Word, Excel and Outlook Must be proficient in Excel Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website Knowledge of rules and regulations as they relate to GRS products an asset, but not required Knowledge of investment/retirement arrangements and/or GRS business processes GRS an asset, but not required Bilingual French/English an asset Company Overview Canada Life looks after retirement, investments, Estate Planning, Wealth Management, Investing for Children, Flexible Life Plans. It was founded in 1903, and is headquartered in Potters Bar, Hertford, GBR, with a workforce of 10001+ employees. Its website is