Customer Service Specialist
Description
Summary...
A Corky's Customer Support Specialist accepts the challenge of taking ownership in addressing all customer concerns, complaints, inquiries, and orders; keeping customer satisfaction in all decisions and behaviors. The duties could include, but not limited to answering phones, handling customer issues, providing helpful answers to catering and restaurant questions, building relationships with customers, taking orders over the phone and ringing in orders.
Responsibilities:
Manage large amounts of inbound calls
Follow communication "scripts" provided when handling different topics and calls
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to up-sell products when they arise
Build sustainable relationships and engage customers
Taking restaurants orders as well as mail order calls
Ringing orders into a POS system and mail orders into our mail order system
Requirements
Requirements:
Previous experience in a customer support role
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
Proficient in Microsoft Office
Job Type: part-time/variable hour
Experience:
relevant: 1 year (preferred)
Shifts:
Evening (required)
Morning (required)
Mid-day (required)
Working days:
Friday (required)
Saturday (required)
Sunday (required)
Hours per week:
variable
Schedule:
Weekends required
Holidays required
Night shift required
Apply Now
Summary...
A Corky's Customer Support Specialist accepts the challenge of taking ownership in addressing all customer concerns, complaints, inquiries, and orders; keeping customer satisfaction in all decisions and behaviors. The duties could include, but not limited to answering phones, handling customer issues, providing helpful answers to catering and restaurant questions, building relationships with customers, taking orders over the phone and ringing in orders.
Responsibilities:
Manage large amounts of inbound calls
Follow communication "scripts" provided when handling different topics and calls
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to up-sell products when they arise
Build sustainable relationships and engage customers
Taking restaurants orders as well as mail order calls
Ringing orders into a POS system and mail orders into our mail order system
Requirements
Requirements:
Previous experience in a customer support role
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
Proficient in Microsoft Office
Job Type: part-time/variable hour
Experience:
relevant: 1 year (preferred)
Shifts:
Evening (required)
Morning (required)
Mid-day (required)
Working days:
Friday (required)
Saturday (required)
Sunday (required)
Hours per week:
variable
Schedule:
Weekends required
Holidays required
Night shift required
Apply Now