Customer Service Specialist

The Oxford Club is a part of The Agora Companies, focusing on finance and member services. They are seeking a Member Services Associate to support customers while learning from experienced professionals in a dynamic finance-focused environment. Responsibilities Handle inbound and outbound phone calls with subscribers, delivering a responsive, high-quality experience Manage escalated customer inquiries with professionalism, empathy, and attention to detail Provide clear, accurate information about our publications, services, and account options Track and document customer interactions to identify patterns and share actionable insights Collaborate with editors, marketing, and product teams to stay informed on new offerings and evolving customer needs Contribute to the customer knowledge base by documenting common issues and solutions Support and mentor Tier I specialists by modeling best practices in communication and problem-solving Skills 1–2 years of experience in customer service or technical support Excellent verbal and written communication skills with a customer-first mindset A proactive, solutions-oriented approach and the ability to stay composed under pressure The drive to thrive in a fast-paced environment while working both independently and collaboratively Eagerness to learn, grow, and be coached Benefits Medical, vision, and dental insurance plans 401(k) plan with employer matching Generous vacation time and paid holidays Casual dress code Highly flexible environment Company Overview The Oxford Club is a private, global network of successful investors and entrepreneurs. It was founded in 1989, and is headquartered in Baltimore, Maryland, USA, with a workforce of 51-200 employees. Its website is