Customer Service Representative/Dispatcher
Job Description:
Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.
As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.
Responsibilities:
· Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
· Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
· Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
· Ensure compliance with specified contract metrics and terms.
· Maintain high standards for all operational activities.
· Support contract drivers and customers daily.
· Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
· Handle inbound and outbound calls throughout the scheduled shift.
· Conduct truck check-in and loadout throughout the week.
· Update various reports and trackers.
· Conduct inventory audits or dock checks.
· Provide world-class customer service.
Requirements:
· 1+ years of customer service experience.
· Experience with Microsoft Office (Excel and Outlook preferred).
· Excellent communication skills.
· Schedule flexibility.
· Positive attitude.
Job Type: Full-Time, Non-Exempt
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Schedule:
· Based on market requirements and needs.
· Holiday availability.
· Weekend availability.
Ability to Commute/Relocate:
· Reliably commute or planning to relocate before starting work (Required).
Work Location: In person
Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
Apply Now
Apply Now
Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.
As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients’ customers.
Responsibilities:
· Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
· Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
· Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
· Ensure compliance with specified contract metrics and terms.
· Maintain high standards for all operational activities.
· Support contract drivers and customers daily.
· Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
· Handle inbound and outbound calls throughout the scheduled shift.
· Conduct truck check-in and loadout throughout the week.
· Update various reports and trackers.
· Conduct inventory audits or dock checks.
· Provide world-class customer service.
Requirements:
· 1+ years of customer service experience.
· Experience with Microsoft Office (Excel and Outlook preferred).
· Excellent communication skills.
· Schedule flexibility.
· Positive attitude.
Job Type: Full-Time, Non-Exempt
Benefits:
· 401(k)
· Dental insurance
· Health insurance
· Paid time off
· Vision insurance
Schedule:
· Based on market requirements and needs.
· Holiday availability.
· Weekend availability.
Ability to Commute/Relocate:
· Reliably commute or planning to relocate before starting work (Required).
Work Location: In person
Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: In person
Apply Now
Apply Now