Customer Service Representative/Client Relations

Midwest Disability is a law firm specializing in Social Security Disability. They are seeking a highly motivated and organized individual to work as a Hearing Technician/Hearing Support in their Hearing Department, providing excellent customer service and assisting clients with their claims at the hearing level. Responsibilities Respond to phone calls, inquiries, emails and other communication from clients, Social Security, and attorneys concerning claims Order, follow up on, review and submit medical records/evidence for court preparation Gather and document information from clients Prepare file for paralegal and attorney review General office duties include: faxing, scanning, copying, emailing, mailings, internet research, and data entry Skills Minimum of High School Diploma or GED equivalent, some college preferred At least one-year prior experience in an administrative support, customer service or related position Strong typing skills including 10-key and ability to type 50-60 wpm Strong oral and written communication skills Able to express ideas clearly and concisely, and adapt messages to a variety of audiences Proficiency in Microsoft Office, especially Word, Excel, Outlook Prior experience in a legal setting Benefits Medical, dental, vision, 401k, and supplemental benefits offered as eligible Paid Short Term/Long Term Disability and Term Life Insurance PTO and Paid Holiday 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Company Overview Midwest Disability is a law firm that specializes in social security disability insurance and supplemental security income claims. It was founded in 1993, and is headquartered in Coon Rapids, Iowa, USA, with a workforce of 51-200 employees. Its website is