Customer Service Representative/Call Center (Remote)
Quick Overview:Position: Customer Service Representative/call CenterCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salaryLocation: Remote  Duties and Responsibilities
 The chance to work 100% from the comfort of your home via a personal computer
 You must reside in the USA...
 Handle inbound customer inquiries and provide exceptional customer service.
 Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
 Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
 Proven work ethic and a team player.
 Ability to multitask and work with multiple systems to manage and maintain customers.
 Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
 Efficiently and accurately document all conversations and escalate if warranted.
 Perform above the standards in evaluation reviews by supervisory personnel.
 Alert management to service concerns not resolved in a timely and acceptable manner.
 Ability to communicate effectively by email.
 Performs other duties as required or assigned for professional development.
 Must take initiative and possess a strong sense of urgency.
 Excellent communication skills.
 Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
 High school diploma or equivalent
 Previous work experience in the customer service/support field
 Knowledge of Microsoft Office components (Word, Excel, Outlook)
 Professional attitude and appearance
 Professional office experience
 Accustomed to call center metrics
 Be coachable
 Must be reliable
 Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
 401(k) matching
 Dental insurance
 Employee assistance program
 Flexible schedule
 Health insurance
 Health savings account
 Paid time off
 Retirement plan
 Tuition reimbursement
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 The chance to work 100% from the comfort of your home via a personal computer
 You must reside in the USA...
 Handle inbound customer inquiries and provide exceptional customer service.
 Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
 Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
 Proven work ethic and a team player.
 Ability to multitask and work with multiple systems to manage and maintain customers.
 Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
 Efficiently and accurately document all conversations and escalate if warranted.
 Perform above the standards in evaluation reviews by supervisory personnel.
 Alert management to service concerns not resolved in a timely and acceptable manner.
 Ability to communicate effectively by email.
 Performs other duties as required or assigned for professional development.
 Must take initiative and possess a strong sense of urgency.
 Excellent communication skills.
 Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
 High school diploma or equivalent
 Previous work experience in the customer service/support field
 Knowledge of Microsoft Office components (Word, Excel, Outlook)
 Professional attitude and appearance
 Professional office experience
 Accustomed to call center metrics
 Be coachable
 Must be reliable
 Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
 401(k) matching
 Dental insurance
 Employee assistance program
 Flexible schedule
 Health insurance
 Health savings account
 Paid time off
 Retirement plan
 Tuition reimbursement
Powered by JazzHR
ZpRfRaUESi Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now