Client Services Support Analyst – Rx Calls

Job Description:
• Handle customer inquiries through multiple channels primarily inbound phone
• Conduct research and provide problem-solving support to Members, Providers, Brokers and Sales
• Ensure compliance with organizational and regulatory requirements
• Utilize manuals, online reference materials, Imaging, etc. to obtain information
• Monitor Vendor related inquiries utilizing various system generated reports

Requirements:
• 3 years customer service or correspondence experience or experience/training in a writing-intensive role is required
• Knowledge of benefit programs administered and/or supported by Capital BlueCross
• Knowledge of the PBM and Facets health plan administration processing systems
• Familiar with, or ability to, operate a PC and associated software; Microsoft Word, Excel, etc.
• Pharmacy Technician certification a plus

Benefits:
• Medical, Dental & Vision coverage
• Retirement Plan
• Generous time off including Paid Time Off, Holidays, and Volunteer time off
• Incentive Plan
• Tuition Reimbursement