Customer Service Representative work from home
Resolve customer tickets over m-desk/ ERP, calls and social media.
Quick turnaround time to answer customer queries and update tickets
Identify and assess customers’ needs to achieve customer satisfaction
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect feedback and collaborate with departments to bring in impactful solutions
Maintains customer records by tracking and updating information.
Research, identify, and resolve customer complaints using relevant software
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Education and/or Work Experience Requirements:
Fresher’s/HSC/any graduate
Good communication skills
Problem solving
Self-driven
Job Types: Full-time, Permanent, Fresher
Benefits:
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Rotational shift
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹10,537.10 - ₹18,000.00 per month
Language:
Malayalam (Required)
Work Location: Remote
Apply Now
Quick turnaround time to answer customer queries and update tickets
Identify and assess customers’ needs to achieve customer satisfaction
Follow communication procedures and guidelines
Go the extra mile to engage customers and keep them happy
Collect feedback and collaborate with departments to bring in impactful solutions
Maintains customer records by tracking and updating information.
Research, identify, and resolve customer complaints using relevant software
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Education and/or Work Experience Requirements:
Fresher’s/HSC/any graduate
Good communication skills
Problem solving
Self-driven
Job Types: Full-time, Permanent, Fresher
Benefits:
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Rotational shift
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
Job Type: Full-time
Pay: ₹10,537.10 - ₹18,000.00 per month
Language:
Malayalam (Required)
Work Location: Remote
Apply Now