Customer Service Representative - Remote

We are seeking a Customer Service agent who is responsible for being the “face” of Local Splash. This job entails answering inbound calls and proactively assisting clients with all account matters i.e. orders, errors, account questions, billing, cancellations, and other queries. This individual acts as a liaison between Local Splash and our clients.*This is a full-time, 100% remote opportunity. Monday - Friday from 7am - 4pm (PST)*Responsibilities and Duties:Provide support to client incoming & outgoing phone calls & emailsRespond to client voice messages & emailsAccount UpdatesData EntryDaily OperationsProactive Support with Client CallsTrack Metrics & DataIssue Identification and EscalationDesired Skills:Excellent communication - in EnglishAdvanced computer and multi-tasking abilityExcellent English writing skills and attention to detailExperience working in a remote environmentPreferred Skills:Google Ads CertifiedAdvanced knowledge of local SEOBackground in Quality ControlBasic knowledge of Google Docs and SpreadsheetsGoogle Ads knowledge/backgroundExcellent communication skills - in SpanishRequirements:Type 30-50 WPMSales experience/abilityExcellent communication skillsAdvanced computer skillsCustomer support skillsAdvanced knowledge of ExcelAttendance and Dependability: Employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely and accurate mannerHigh School Diploma (or GED or High School Equivalence Certificate)Local Splash is an equal opportunity employer. We embrace diversity and we are committed to creating a versatile and fun environment for all employees.

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