[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. WEX Health, Inc. is a company focused on providing healthcare solutions, and they are seeking a Customer Service Specialist to be the primary point of contact for customers. This role involves answering inquiries related to account maintenance, billing, and technical support across various channels, including phone and email.ResponsibilitiesAnswer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situationAct as a single point of contact for problem-solving, including billing questions, payments, and account maintenanceTroubleshoot and guide customers through WEX online platforms and mobile applicationsEffectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolutionMaintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelinesMaintain accurate, detailed records of all interactions within the CRM (Salesforce)SkillsHigh School Diploma or GEDSolid computer and keyboarding skills; proficiency with Google Suite or Microsoft OfficeWillingness to work a flexible schedule, which may include weekends, holidays, and occasional overtimeMust successfully pass a background checkThis is a work from home position requiring a professional, private, and quiet workspace free from distractions to ensure customer privacy and data securityCandidates must have access to a reliable, high-speed internet connection capable of supporting multi-system navigation and VoIP callingPositive, professional attitude and excellent phone etiquetteAbility to learn and master new, complex systems quicklyStrong verbal and written communication skillsDemonstrated ability to handle multiple tasks in a goal-oriented, fast-paced environmentA history of working successfully in a collaborative team environmentBenefitsCommission under the terms of an applicable planQuarterly or annual bonus based on their role and applicable planHealth, dental and vision insurancesRetirement savings planPaid time offHealth savings accountFlexible spending accountsLife insuranceDisability insuranceTuition reimbursementCompany OverviewWex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is http://www.wexinc.com.