Customer Service Representative (Remote)
This position is work from home after on-site training is completed.
We can only accept applicants who reside in the state of Pennsylvania...
Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energys programs. Requires an individual who has outstanding customer service skills.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:
Recognizes and respects diversity among coworkers and customers
Takes applications over the phone and determines customer eligibility
Completes all administrative functions
Manages difficult or emotional customer situations
Responds promptly to customer needs
Adheres to program guidelines and procedures
Takes inbound calls from customers, assists customers with questions and resolving problems
Maintains and updates customer files
Data entry and maintenance of customer accounts on the computer systems
Documents contact with all customers
Processes all program correspondence and mailings as assigned
Handles work assignments as assigned by supervisor
Work Experience and Education Requirements
High school diploma or general education degree (GED)
To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.
An Equal Opportunity Employer
Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.
Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at 412-431-2800, ext. 1110.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
Under 1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
Remote
Application Question(s):
Why are you interested in the Customer Service Representative position?
Do you live in the state of Pennsylvania?
Experience:
Customer service: 1 year (Preferred)
Location:
Pittsburgh, PA (Required)
Work Location: Remote
Apply Now
We can only accept applicants who reside in the state of Pennsylvania...
Summary: This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energys programs. Requires an individual who has outstanding customer service skills.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Perform day-to-day activities of the program under the supervision of the Call Center Supervisors, including:
Recognizes and respects diversity among coworkers and customers
Takes applications over the phone and determines customer eligibility
Completes all administrative functions
Manages difficult or emotional customer situations
Responds promptly to customer needs
Adheres to program guidelines and procedures
Takes inbound calls from customers, assists customers with questions and resolving problems
Maintains and updates customer files
Data entry and maintenance of customer accounts on the computer systems
Documents contact with all customers
Processes all program correspondence and mailings as assigned
Handles work assignments as assigned by supervisor
Work Experience and Education Requirements
High school diploma or general education degree (GED)
To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.
An Equal Opportunity Employer
Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.
Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at 412-431-2800, ext. 1110.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
Under 1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
Call center
Remote
Application Question(s):
Why are you interested in the Customer Service Representative position?
Do you live in the state of Pennsylvania?
Experience:
Customer service: 1 year (Preferred)
Location:
Pittsburgh, PA (Required)
Work Location: Remote
Apply Now