Customer Service Representative Remote
We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
ā¢ Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
ā¢ Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
ā¢ Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
ā¢ Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
ā¢ 1-2 years proven experience in supporting client success
ā¢ Excellent written and verbal communication skills
ā¢ Ability to address complaints and issues with effective solutions and a positive attitude
ā¢ Passion for delighting customers with above and beyond service
ā¢ Excellent time-management and prioritization skills
ā¢ Familiarity with CRM system
Apply Now
Apply Now
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
ā¢ Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
ā¢ Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
ā¢ Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
ā¢ Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
ā¢ 1-2 years proven experience in supporting client success
ā¢ Excellent written and verbal communication skills
ā¢ Ability to address complaints and issues with effective solutions and a positive attitude
ā¢ Passion for delighting customers with above and beyond service
ā¢ Excellent time-management and prioritization skills
ā¢ Familiarity with CRM system
Apply Now
Apply Now