Customer Service Representative (Remote)
Enova International is hiring! We provide a pay rate of $17.00/hr, coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Iowa, Utah, Nevada, Arizona, New Mexico, Idaho, Wyoming or Wisconsin.
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.
Responsibilities:
• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information
Requirements:
• /Experience in a call center setting is preferred
• /Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits:
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option
• PTO & paid holidays off
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Plus so much more!
Shifts available (Central Time):
• Mon, Thurs-Sun 9:00am-5:30pm (off Tue-Wed)
• Mon-Wed, Sat-Sun 9:00am-5:30pm (off Thu-Fri)
• Mon-Fri 11:15am-8:00pm
• Tues-Fri 8:00am-4:45pm, Sat 9:00am-5:30pm
• Tues-Fri 9:45am-6:30pm, Sat 9:00am-5:30pm
Start Date:
• 9/8/2025
Company DescriptionEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Apply Now
Apply Now
About the role:
Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.
Responsibilities:
• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information
Requirements:
• /Experience in a call center setting is preferred
• /Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively
Benefits:
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option
• PTO & paid holidays off
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Plus so much more!
Shifts available (Central Time):
• Mon, Thurs-Sun 9:00am-5:30pm (off Tue-Wed)
• Mon-Wed, Sat-Sun 9:00am-5:30pm (off Thu-Fri)
• Mon-Fri 11:15am-8:00pm
• Tues-Fri 8:00am-4:45pm, Sat 9:00am-5:30pm
• Tues-Fri 9:45am-6:30pm, Sat 9:00am-5:30pm
Start Date:
• 9/8/2025
Company DescriptionEnova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Apply Now
Apply Now