Customer Service Representative – Part Time
Job Description: • Provide excellent customer service via incoming and outgoing telephone calls, e-mails, chat, and other correspondence – including Tier 1 and Tier 2 Technical Support. • Document all customer service inquiries in the case management system. • Assist the Manager in the development and maintenance of the NCCER Support Site. • Work effectively with other departments at NCCER to troubleshoot or solve problems/issues. • Utilize the internet to provide online assistance and support customers with problem-solving requests. Requirements: • At least 2 years of Customer Service experience strongly preferred. • Associate's degree preferred. • Strong written and verbal communication skills, excellent telephone skills. • Excellent typing skills and ability to document customer interactions in real-time during calls. • Analytical and problem-solving skills. • Experience handling multiple duties and deadlines. • Strong organizational skills and ability to work independently. • Dependable in attendance and performance. • Software Skills: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Salesforce experience preferred. • Internet navigation and research skills. • Knowledge of proprietary websites. Benefits: • NCCER is an equal opportunity employer. • Provides reasonable accommodations to individuals with disabilities. Apply tot his job