Customer Service Representative - French - Braga
Position: Customer Service Representative
Location: Braga, Portugal
Work model: remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Act as the first point of contact for customers, handling technical inquiries and issues efficiently
Diagnose and resolve technical problems to ensure high levels of customer satisfaction
Engage with users by actively listening, educating, and providing clear and effective solutions
Build a partnership-driven support experience aligned with service quality standards
Ensure a smooth and seamless user experience across all interactions
Support the company’s mission toward the energy transition through excellent customer service.
REQUIREMENTS:
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Product or technical support experience considered an advantage
Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
Strong troubleshooting skills with the ability to analyze complex issues
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Availability to work rotating shifts in a 24/7 operation
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts.
Apply To This Job
Location: Braga, Portugal
Work model: remote
Employment type: Fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Act as the first point of contact for customers, handling technical inquiries and issues efficiently
Diagnose and resolve technical problems to ensure high levels of customer satisfaction
Engage with users by actively listening, educating, and providing clear and effective solutions
Build a partnership-driven support experience aligned with service quality standards
Ensure a smooth and seamless user experience across all interactions
Support the company’s mission toward the energy transition through excellent customer service.
REQUIREMENTS:
Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Product or technical support experience considered an advantage
Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
Strong troubleshooting skills with the ability to analyze complex issues
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Availability to work rotating shifts in a 24/7 operation
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts.
Apply To This Job