Customer Service Representative - Call Center
This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1295597
**101 Queen City Park
Rd**
**Burlington, VT 05401**
**802-540-2468 \| RideGMT.com**
**Job Title: Customer Service Representative Call Center**
Reports to: **Demand Response Program Manager**
Effective Date: January 2024
Direct Report: **None**
FLSA: **Non-Exempt**
**Description and Essential Functions**
Responsible For Customer Service To Broker Services Clients
Answers phone calls and books rides in accordance with demand response
programs, including Medicaid NEMT, 5310 Grant Program, and general
public demand response
Responds to inquiries from the general public
Supports and assists Broker Services department staff as required
Assists the Broker Services Manager with volunteer driver coordination
and scheduling as needed
Performs other duties as assigned
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.***
**Qualifications**
[]{#_Hlk115848438}[]{#_Hlk110265263}*A combination of education and/or
Experience That Provides The Required Knowledge, Skills, And Abilities
to perform the essential functions of the position. Additional
experience, as outlined below, may be substituted for the required
education on a year-for-year basis.*
this job successfully, an individual must be able to perform each
Essential Duty Satisfactorily. The Requirements Listed Are
representative of the knowledge, skill, and/or ability required.
Essential duties are performed with or without reasonable
accommodations.*
Ability to work in a team and communicate effectively with a diverse
population; remain calm in stressful situations, work effectively in an
environment with multiple competing priorities. Proficiency in Microsoft
Office Suite, Google products, and RouteMatch software. Strong verbal
communication, ability to multi-task, attention to detail, flexibility,
and the ability to maintain confidentiality inclusive of HIPAA
Requirements Are Required.
**Work Conditions**
[]{#_Hlk118882292}[]{#_Hlk115848665}**Physical Requirements:** *The
physical demands described are representative of those that must be met
by the employee to successfully perform the essential functions of this
job. GMT provides reasonable accommodation to enable individuals with
disabilities to perform essential functions.*
Ability to sit for long periods of time, work at a computer, and answer
frequent phone calls is required. Occasional lifting of up to 15 lbs.,
climbing stairs, and standing. Operates in a professional office
environment; and routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets, and fax machines.
mission. GMT believes that an inclusive and diverse workplace culture
enhances the performance of our organization and our ability to fulfill
the agencys mission.*
religious affiliation, race, color, national origin, place of birth,
ancestry, age, sex, sexual orientation, gender identity, marital status,
crime victim status, veteran status, disability, HIV positive status, or
genetic information in employment or the provision of services. In
addition o federal law requirements, GMT complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, and training.*
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Apply Now
information, please see: https://www.vermontjoblink.com/jobs/1295597
**101 Queen City Park
Rd**
**Burlington, VT 05401**
**802-540-2468 \| RideGMT.com**
**Job Title: Customer Service Representative Call Center**
Reports to: **Demand Response Program Manager**
Effective Date: January 2024
Direct Report: **None**
FLSA: **Non-Exempt**
**Description and Essential Functions**
Responsible For Customer Service To Broker Services Clients
Answers phone calls and books rides in accordance with demand response
programs, including Medicaid NEMT, 5310 Grant Program, and general
public demand response
Responds to inquiries from the general public
Supports and assists Broker Services department staff as required
Assists the Broker Services Manager with volunteer driver coordination
and scheduling as needed
Performs other duties as assigned
- Please note this job description is not designed to cover or contain
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.***
**Qualifications**
[]{#_Hlk115848438}[]{#_Hlk110265263}*A combination of education and/or
Experience That Provides The Required Knowledge, Skills, And Abilities
to perform the essential functions of the position. Additional
experience, as outlined below, may be substituted for the required
education on a year-for-year basis.*
- Education and/or Experience:** High school diploma or equivalent, two
- years of experience in customer service required.
this job successfully, an individual must be able to perform each
Essential Duty Satisfactorily. The Requirements Listed Are
representative of the knowledge, skill, and/or ability required.
Essential duties are performed with or without reasonable
accommodations.*
Ability to work in a team and communicate effectively with a diverse
population; remain calm in stressful situations, work effectively in an
environment with multiple competing priorities. Proficiency in Microsoft
Office Suite, Google products, and RouteMatch software. Strong verbal
communication, ability to multi-task, attention to detail, flexibility,
and the ability to maintain confidentiality inclusive of HIPAA
Requirements Are Required.
**Work Conditions**
[]{#_Hlk118882292}[]{#_Hlk115848665}**Physical Requirements:** *The
physical demands described are representative of those that must be met
by the employee to successfully perform the essential functions of this
job. GMT provides reasonable accommodation to enable individuals with
disabilities to perform essential functions.*
Ability to sit for long periods of time, work at a computer, and answer
frequent phone calls is required. Occasional lifting of up to 15 lbs.,
climbing stairs, and standing. Operates in a professional office
environment; and routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets, and fax machines.
- GMT is committed to providing a workplace that includes people of
mission. GMT believes that an inclusive and diverse workplace culture
enhances the performance of our organization and our ability to fulfill
the agencys mission.*
- GMT is an equal employment opportunities (EEO) employer to all
religious affiliation, race, color, national origin, place of birth,
ancestry, age, sex, sexual orientation, gender identity, marital status,
crime victim status, veteran status, disability, HIV positive status, or
genetic information in employment or the provision of services. In
addition o federal law requirements, GMT complies with applicable state
and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all
terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, and training.*
# image1.png
# image2.jpg
Apply Now