⚡ Customer Service Representative (Call Center)

Plugz Electric is a family-owned and operated electrical company built on trust and reliability. They are hiring a Customer Service Representative to join their call center team, where the role involves handling inbound and outbound customer calls in a fast-paced environment. Responsibilities Answer inbound customer calls and respond to inquiries Make outbound calls to new leads quickly (speed-to-lead follow-up) Schedule service appointments efficiently and accurately Handle multiple conversations and tasks at once Maintain accurate data entry and job details Communicate clearly with customers and internal teams Deliver a high-quality, professional customer experience Skills Must be located within 60 minutes of our office Open to a hybrid schedule (in-office + remote) Available for evenings and/or weekends as needed Dependable and reliable – you show up and perform consistently Thrives in a fast-paced, ever-changing environment Confident on the phone (both inbound and outbound calls) Strong communication skills (must speak English proficiently) Ability to multitask and stay organized under pressure Positive attitude and team-first mindset Electrical or home services experience is a plus (not required) Benefits Company parties Competitive salary Flexible schedule Free food & snacks Opportunity for advancement Paid time off Wellness resources Office snacks provided Supportive, family-oriented team culture Fast-growing company with real advancement opportunities Company Overview Plugz Electric specializes in residential services. It was founded in 2021, and is headquartered in Forest Lake, Minnesota, US, with a workforce of 2-10 employees. Its website is