Customer Service Representative - Brazilian Portuguese
The LEGO Group is a well-known company that creates engaging experiences for fans around the world. They are seeking a Customer Service Representative to support consumers during their peak season by responding to inquiries in both English and Brazilian Portuguese, while building strong relationships with fans. Responsibilities Respond to consumers in both English and Brazilian Portuguese - spoken and written Engage with consumers via phone and email Handling a range of topics from order status and account issues to digital experiences and product quality queries Build strong and lasting relationships with consumers in a fun and engaging manner Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests Adapt to a variety of shifts to ensure we provide an exceptional service Skills Fluency in English and Brazilian Portuguese - spoken and written Ability to engage with consumers via phone and email Ability to handle a range of topics from order status and account issues to digital experiences and product quality queries Ability to build strong and lasting relationships with consumers in a fun and engaging manner Solid IT skills to support consumer requests Ability to adapt to a variety of shifts to ensure exceptional service Benefits Family Care Leave – We offer enhanced paid leave options for those important times. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme Company Overview The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning. It was founded in 1932, and is headquartered in Billund, Syddanmark, DNK, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship the LEGO Group has a track record of offering H1B sponsorships, with 1 in 2026, 1 in 2024, 2 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.