Customer Experience
Meet the team: Customer Experience (CX) focused on validating complex customer-specific networks and helping them accelerate adoption of new technologies and solutions. Our team has expertise across the breadth of the customer product portfolio and a wide array of technology verticals including SP, Enterprise and DC, also covering new technology areas like SD-WAN, SDA, ACI, NFV etc. With our state-of-the-art lab facilities including high end traffic generators emulating the customer network, we help our customers to rapidly adopt to meet the ever-changing business requirements.Building industry recognition for quality and redefining our clients' network deployment experience while giving an exciting environment to both learn and grow new skills.Your Impact:Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.
Test Development: Define test requirements and cases with customers.
Lab Setup: Emulate customer networks in labs using traffic generators.
Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.
Issue Resolution: Collaborate on troubleshooting and issue resolution.
Standards Compliance: Ensure SVS standards and enhance automation in deliveries.
Business Development: Drive discussions on opportunities and renewals for SVS growth.
Minimum qualifications:Certification: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center and or Service Provider.
Technical Expertise: Deep knowledge of at least 2 technology area such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.
Preferred qualifications:Certification: CCIE certification, with a preference for CCIE Enterprise.
Network Experience: Experience in building and deploying networks.
Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
Project Management: Project management skills are advantageous.
Originally posted on Himalayas
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Test Development: Define test requirements and cases with customers.
Lab Setup: Emulate customer networks in labs using traffic generators.
Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.
Issue Resolution: Collaborate on troubleshooting and issue resolution.
Standards Compliance: Ensure SVS standards and enhance automation in deliveries.
Business Development: Drive discussions on opportunities and renewals for SVS growth.
Minimum qualifications:Certification: Minimum 2x CCNP-level knowledge, preferably in Enterprise, Data Center and or Service Provider.
Technical Expertise: Deep knowledge of at least 2 technology area such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.
Preferred qualifications:Certification: CCIE certification, with a preference for CCIE Enterprise.
Network Experience: Experience in building and deploying networks.
Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
Project Management: Project management skills are advantageous.
Originally posted on Himalayas
Apply Now