Customer Service Representative - Behavioral Health (Mon-Fri 10:00AM-6:30PM EST) - Remote
Overview
The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims.
In Short
Remote position, Monday-Friday 10:00AM-6:30PM EST
Engage with members to understand their health needs
Review member claim history for accuracy
Explain member rights and responsibilities
Build trusting relationships with members
Perform financial data maintenance
1-3 years of customer service experience required
Behavioral health experience preferred
High School Diploma or GED required
Eligible for bonuses and benefits
Requirements
1-3 years of Customer Service experience
Experience in a Call Center atmosphere
Preferred: Previous Behavioral Health experience
Preferred: Medical or Insurance background
Education: High School Diploma or GED required; Associates degree preferred
Benefits
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long-term disability benefits
Paid Time Off (PTO) and paid holidays
Well-being programs and education assistance
Discount programs with participating partners
Free development courses
CVS store discount
Apply Now
The Behavioral Health Customer Service Representative provides advocate care to assist members with their health needs, ensuring they understand their benefits and claims.
In Short
Remote position, Monday-Friday 10:00AM-6:30PM EST
Engage with members to understand their health needs
Review member claim history for accuracy
Explain member rights and responsibilities
Build trusting relationships with members
Perform financial data maintenance
1-3 years of customer service experience required
Behavioral health experience preferred
High School Diploma or GED required
Eligible for bonuses and benefits
Requirements
1-3 years of Customer Service experience
Experience in a Call Center atmosphere
Preferred: Previous Behavioral Health experience
Preferred: Medical or Insurance background
Education: High School Diploma or GED required; Associates degree preferred
Benefits
Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Fully-paid term life insurance
Short-term and long-term disability benefits
Paid Time Off (PTO) and paid holidays
Well-being programs and education assistance
Discount programs with participating partners
Free development courses
CVS store discount
Apply Now