Customer Service Representative
Job title: Customer Service Representative in USA at WilsonHCG
Company: WilsonHCG
Job description: Description and RequirementsWork Location: Remote, EST Time zoneContact Centers Locations: Lakeland, FL and Massachusetts (for anyone who wishes to work onsite)Schedule: 8:30 AM - 4:30 PM and 12:30 PM - 9:00 PM (OT available)Position Type: Contract, 4 Months (potential for extension)Our client is, well-known national brand in the beverage delivery space. The primary role of the remote Customer Service Representative (CSR) is to provide customer assistance on a wide array of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns.Responsibilities:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
Primarily phone-based support.
Qualification:
High school diploma, GED, or equivalent work experience
Minimum of 1-year previous customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume:
Typically 40-50 calls per day.
Expected salary:
Location: USA
Apply for the job now!
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Company: WilsonHCG
Job description: Description and RequirementsWork Location: Remote, EST Time zoneContact Centers Locations: Lakeland, FL and Massachusetts (for anyone who wishes to work onsite)Schedule: 8:30 AM - 4:30 PM and 12:30 PM - 9:00 PM (OT available)Position Type: Contract, 4 Months (potential for extension)Our client is, well-known national brand in the beverage delivery space. The primary role of the remote Customer Service Representative (CSR) is to provide customer assistance on a wide array of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns.Responsibilities:
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
Handle difficult customer calls in a courteous and professional manner
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
Achieve monthly sales/product education goals by making recommendations from out healthy hydration portfolio
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
Primarily phone-based support.
Qualification:
High school diploma, GED, or equivalent work experience
Minimum of 1-year previous customer service and/or call center experience
Previous experience with live chat and/or customer retention is a plus but not required
Ability to thrive in a fast-paced environment
Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements:
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
Work environment must be free from distractions, including any background noise that impacts the customer experience
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume:
Typically 40-50 calls per day.
Expected salary:
Location: USA
Apply for the job now!
Apply Now