Operations Development Specialist - Logistics & Trade (Remote)
Job Summary
Manage logistics and customs for inbound shipments, lead DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth.
Supervisory Responsibilities
None Essential Functions, Duties & Responsibilities
Logistics & Trade Expert
Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling. Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans. Advise Customer Support of any local customs holds impacting delivery timelines. Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders. Coordinate with regulatory on logistics gaps and recommend process improvements. Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant. Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries. Collaborate with Finance and Operations on landed cost accuracy and intercompany charges. Track lane performance, analyze costs, and recommend operational improvements. Stay current on customs regulations and update SOPs and stakeholders accordingly. DSO/OSO (Group Account) Operational Readiness
Lead operational setup and readiness for DSOs/OSOs headquartered in Asia. Serve as the operational point of contact for group accounts. Drive cross-partner process improvements and operational initiatives. Build and maintain operational dashboards. Resolve escalations and improve overall group account experience. New Territory Expansion
Support operational planning for new North American market entries. Evaluate logistics, customs, and fulfillment requirements for new territories. Support system setup requirements for new territories. Assist with risk assessments, contingency planning, and pilot execution. Travel Requirements
Up to 10% domestic and international travel Required Skills and Abilities
Bachelor's degree in Supply Chain, Operations, Business, or related field. 3+ years of experience in international logistics or import operations. Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms. Experience supporting complex or multi-site customers preferred. Strong analytical, communication, and problem-solving skills. Ability to work independently in a fast-paced environment. Medical device or healthcare operations experience preferred. Physical Requirements
Regular communication via phone, email, or virtual meetings. Prolonged periods sitting and working at a computer. May require unpredictable hours during emergencies.
Manage logistics and customs for inbound shipments, lead DSO/OSO operational readiness, and support new territory expansion. Work cross-functionally to improve delivery performance, streamline operations, and support strategic account growth.
Supervisory Responsibilities
None Essential Functions, Duties & Responsibilities
Logistics & Trade Expert
Manage day to day import operations from Asia: documentation accuracy, customs broker coordination, and carrier scheduling. Monitor all inbound shipments; proactively communicate clearance status, holds, delays, and mitigation plans. Advise Customer Support of any local customs holds impacting delivery timelines. Communicate delivery schedule changes, new ship dates, and mitigation steps to stakeholders. Coordinate with regulatory on logistics gaps and recommend process improvements. Ensure import documentation (Commercial Invoice, Packing List, HS/HTS codes, Incoterms, etc.) is accurate and compliant. Partner with freight forwarders, 3PLs, and couriers to secure on-time deliveries. Collaborate with Finance and Operations on landed cost accuracy and intercompany charges. Track lane performance, analyze costs, and recommend operational improvements. Stay current on customs regulations and update SOPs and stakeholders accordingly. DSO/OSO (Group Account) Operational Readiness
Lead operational setup and readiness for DSOs/OSOs headquartered in Asia. Serve as the operational point of contact for group accounts. Drive cross-partner process improvements and operational initiatives. Build and maintain operational dashboards. Resolve escalations and improve overall group account experience. New Territory Expansion
Support operational planning for new North American market entries. Evaluate logistics, customs, and fulfillment requirements for new territories. Support system setup requirements for new territories. Assist with risk assessments, contingency planning, and pilot execution. Travel Requirements
Up to 10% domestic and international travel Required Skills and Abilities
Bachelor's degree in Supply Chain, Operations, Business, or related field. 3+ years of experience in international logistics or import operations. Strong knowledge of customs compliance, FDA and CBP regulations, HS/HTS, and Incoterms. Experience supporting complex or multi-site customers preferred. Strong analytical, communication, and problem-solving skills. Ability to work independently in a fast-paced environment. Medical device or healthcare operations experience preferred. Physical Requirements
Regular communication via phone, email, or virtual meetings. Prolonged periods sitting and working at a computer. May require unpredictable hours during emergencies.