Customer Service Representative

Sensata is currently seeking a Customer Service Representative (CSR) to join our growing team of Aerospace professionals. As a critical part of day-to-day business operations, the Customer Service Representative is responsible for interfacing with customers and maintaining positive relations through all points of the sales cycle. The CSR is also responsible for coordinating with various functions to ensure customer requests are handled appropriately and in a timely manner.

Responsibilities:

Daily communication with customers regarding orders, schedule changes and overall status through production cycle
Management of designated customers’ orders and dynamic schedules through customer-enabled portals
Detailed order review and order entry into Sensata ERP system
Maintenance of customer-specific records in Sensata ERP system
Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately
Resolving production scheduling, shipping or invoicing problems
Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
Recognition of add-on business opportunities

Bachelors degree (preferred)
3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)
Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plus
Strong communication and inter-personal skills are a must

Strong understanding of supply chain processes, MRP/ERP systems (e.g., SAP, Oracle), and program lifecycle requirements.

Proven track record managing high-value accounts and working across departments to meet delivery, cost, and quality targets.

If you’re from a Planning or Buying background and enjoy interacting with customers, influencing supply chain outcomes, and having a seat at the table in program execution—this role gives you that opportunity.

Support contract execution with insights into capacity, inventory levels, and purchasing constraints.

Ensure full compliance with ITAR, EAR, DFARS, and program-specific requirements; support internal audits and regulatory reviews.

Analyze order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning.

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

SmarterTogether
• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
• As OneSensata, we are working together to make things work together

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