Customer Service Representative

Harbor Foodservice is seeking a Customer Service Representative to join their team in a fast-paced call center environment. The role involves answering calls, processing ticket requests, and responding to customer inquiries through various communication channels while providing excellent customer service. Responsibilities Handling inbound and outbound calls to assist customers with orders, billing questions, concerns, or escalations Staying updated on product knowledge to provide accurate information to customers Identifying and escalating priority issues to appropriate departments Maintain individual performance and department KPI goals Work with vendors, brokers, and sales team members to optimize sales opportunities Partner with leadership on ways to streamline business to enhance customer experience Providing excellent customer service by demonstrating Harbor values by being Genuine, Motivated, Resourceful, & Friendly with internal and external customers Other duties as assigned Skills High School Diploma / equivalency required 1-3 years of experience in a professional call center environment recommended Ability to multitask using multiple screens and systems Strong oral and written communication skills required Ability to work a rotating holiday schedule Ability to pass a background investigation and drug test Associate degree or higher preferred Preferred background in food service, restaurant, distribution center, or hospitality Proficient in Microsoft products; Outlook, Teams, OneNote, Excel, SharePoint Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent systems Benefits Paid vacation Sick Personal and holidays Comprehensive medical Dental Vision, and life insurance 401(k) retirement plan with a generous employer match Employee Assistance Program Company Overview Harbor Foodservice is a food and beverage company that supplies sea food, dairy, bakery kitchen supplies and equipment services. It was founded in 1923, and is headquartered in Kent, Washington, USA, with a workforce of 201-500 employees. Its website is