Customer Service Representative
Job Title: Customer Service Representative (Contract)
Location: Bartlesville, OK 74006
Contract End Date: 02/25/2025 possibility to extend...
Pay Rate: $20-$25/hr
Job Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have strong customer service skills, a keen attention to detail, and the ability to work both independently and collaboratively. This position requires interfacing with customers, repair technicians, manufacturing, and logistics personnel to manage customer property returns, including repairs and warranties.
Key Responsibilities:
Repair Management: Oversee customer repair requests from initiation to delivery, including Bartlesville and possibly Warminster, PA locations.
Order Processing: Enter and manage repair information following established processes to ensure accurate and timely execution.
Scheduling & KPIs: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs).
Problem Resolution: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds.
Order Completion: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery.
KPI Support: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity.
Data Analysis: Run reports, review data, and recommend process improvements for better KPI performance.
Continuous Improvement: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction.
Other Tasks: Support additional roles or tasks as requested by management.
Qualifications:
Bachelor's Degree with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
Strong customer service experience, attention to detail, and ability to work well both independently and within a team.
Self-starter with the ability to manage multiple tasks and adapt to changing priorities.
The ideal candidate is proactive, reliable, and committed to delivering high-quality service. If you thrive in a dynamic environment and have a passion for customer satisfaction, we encourage you to apply!
Pay Details: $20.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Apply Now
Location: Bartlesville, OK 74006
Contract End Date: 02/25/2025 possibility to extend...
Pay Rate: $20-$25/hr
Job Overview:
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will have strong customer service skills, a keen attention to detail, and the ability to work both independently and collaboratively. This position requires interfacing with customers, repair technicians, manufacturing, and logistics personnel to manage customer property returns, including repairs and warranties.
Key Responsibilities:
Repair Management: Oversee customer repair requests from initiation to delivery, including Bartlesville and possibly Warminster, PA locations.
Order Processing: Enter and manage repair information following established processes to ensure accurate and timely execution.
Scheduling & KPIs: Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs).
Problem Resolution: Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds.
Order Completion: Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery.
KPI Support: Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity.
Data Analysis: Run reports, review data, and recommend process improvements for better KPI performance.
Continuous Improvement: Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction.
Other Tasks: Support additional roles or tasks as requested by management.
Qualifications:
Bachelor's Degree with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
Strong customer service experience, attention to detail, and ability to work well both independently and within a team.
Self-starter with the ability to manage multiple tasks and adapt to changing priorities.
The ideal candidate is proactive, reliable, and committed to delivering high-quality service. If you thrive in a dynamic environment and have a passion for customer satisfaction, we encourage you to apply!
Pay Details: $20.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Apply Now