Customer Service Representative

Keystone Automotive Operations is North America's Leading Distributor Of Specialty Automotive Aftermarket, RV And Marine Parts And Accessories. They are seeking energetic, customer-focused individuals to join their team as Customer Service Representatives, where the role involves providing professional support to customers and building loyalty through effective communication and problem-solving. Responsibilities Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate Consistently meet performance standards while delivering a positive and efficient customer experience Skills Strong communication skills with the ability to listen, empathize, and provide solutions Positive, customer-first attitude with energy and professionalism Dependable, detail-oriented, and calm under pressure Eagerness to learn and grow in a fast-paced, team-driven environment Basic computer proficiency (MS Office, email, data entry) High school diploma or equivalent required Sales or customer service experience in a call center is preferred, but not required Bilingual skills (English with French or Spanish) are highly valued Benefits Health Benefits: Medical, Dental, Vision, HSA/FSA Options Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability Paid Time Off (PTO) & Holidays Education Support: Tuition Assistance and Scholarships for Dependents Employee Referral Bonus Program Employee Purchase Discounts Professional Opportunities: Ongoing training, internal growth, and leadership development Inclusive Culture: Team-driven environment that values innovation and integrity Company Overview Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of aftermarket automotive It was founded in 1971, and is headquartered in Exeter, Devon, GBR, with a workforce of 1001-5000 employees. Its website is