Customer Service Representative

Fresenius Kabi USA is seeking a Customer Service Representative to provide exceptional customer service. The role involves handling customer inquiries, processing orders, and resolving issues with a focus on empathy and professionalism.ResponsibilitiesEnters customer orders via telephone, mail, email, international, Utilizing SAP, SalesForce.comHandles all incoming customer inquiries and complaints (re: product availability, placing order, pricing, returns)Authorize return goods from customers due to overstock, damages, expiration, etcAssists with credits, debits, returns, shortages, etc. and the dispute management module as neededIssues credits/debits to customersTracks shipments from warehouses as needed either proactively or reactively to respond to an inquiryHandles manual allocation process on low inventory productsConducts follow up calls to internal/external customers promptlySupports unique requirements of various business units (i.e. repairs, recalls, replacements, etc.)Works in partnership with Sales & other cross functional departments to meet/exceed internal customers’ needs and expectationsWorks as a team to respond to customer requests and to solve customer problemsUtilizes appropriate resources to respond to requests as neededAll employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilitiesParticipates in any and all reasonable work activities as assigned by managementSkillsHigh school diploma or equivalent (Associates/Bachelor's degree preferred)1-3 years of related work experienceKnowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferredDemonstrated excellent customer service skills accompanied with effective communication skills (verbal and written)Solid organizational skills, attention to detail, and ability to multi-task in a fast-paced deadline driven environmentIntermediate skill set with Microsoft Office applications (Excel, Word, PowerPoint)Experience with ERPs (SAP preferred) and knowledge of other database conceptsAbility to research and resolve customer issuesAbility to consistently accomplish a large volume of work accuratelyExcellent interpersonal skills and willingness to be a team player in varied capacitiesTeam player with ability to take direction from multiple individuals and interact effectively cross-functionallyAbility to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitudeAbility to maintain complete confidentiality and discretion in business relationships and exercise sound business judgmentAbility to work and manage change within a dynamic, fast-paced environmentAssociates/Bachelor's degree preferredKnowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferredExperience with ERPs (SAP preferred)BenefitsMedical, dental and vision coverageLife insuranceDisability401K with company contributionWellness programCompany OverviewFresenius Kabi is health care company specializing in medical and medical technologies. It was founded in 1996, and is headquartered in Lake Zurich, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.fresenius-kabi.us.Company H1B SponsorshipFresenius Kabi USA has a track record of offering H1B sponsorships, with 14 in 2025, 17 in 2024, 17 in 2023, 15 in 2022, 14 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job