Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com Position Overview: When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life! What You'll Do: Build and maintain professional relationships with customers, personalizing communication to enhance their experience. Provide technical support and employ fast-paced critical thinking to anticipate and address customers' current and future needs. Process orders, refunds, and other customer requests with accuracy and efficiency. Engage with customers via phone, email, or chat to provide assistance, resolve inquiries, and address concerns effectively. Learn and maintain a deep understanding of products and services to offer informed and effective customer support. Navigate new software quickly and manage multiple computer screens and internet tabs simultaneously to ensure seamless operations. What You'll Need to be Successful High school diploma or equivalent. Proficiency in Microsoft Office. Reliable in-home internet connection and a dedicated, quiet, distraction-free workspace for remote work. Customer service experience (preferred). Strong interpersonal, written, and verbal communication skills. A strong work ethic and self-motivation with a commitment to succeed individually and as part of a team. Demonstrated competencies in problem-solving, empathy, patience, time management, attention to detail, conflict resolution, and a commitment to continuous learning and growth. Additional Information Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!