Customer Service Representative
The Role:
Were seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote.
The Company:
Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.
Key Responsibilities:
Alongside your team, handle customer requests, questions, and challenges across all channels
Utilize help articles to identify and resolve customer issues quickly
Required Skills and Qualifications:
Natural troubleshooter, problem-solver, and multitasker
Excellent written and oral communication skills the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism
Aptitude to learn technical concepts and communicate to technical & non-technical audiences
Strong interpersonal... and collaborative skills, along with the ability to work independently
Experience with macOS and iOS is required
Previous Salesforce experience is desirable
Knowledge of dealership operations and auto dealer products is desirable
Compensation:
$21-$23/hr + incentives for positive CSATs
401k
Health, vision, and dental insurance
2 weeks of paid vacation
When submitting to Indeed, please be sure to answer the additional Application Question to be considered for this position:
Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?
Work Location: Remote
Apply Now
Were seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote.
The Company:
Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online.
Key Responsibilities:
Alongside your team, handle customer requests, questions, and challenges across all channels
Utilize help articles to identify and resolve customer issues quickly
Required Skills and Qualifications:
Natural troubleshooter, problem-solver, and multitasker
Excellent written and oral communication skills the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism
Aptitude to learn technical concepts and communicate to technical & non-technical audiences
Strong interpersonal... and collaborative skills, along with the ability to work independently
Experience with macOS and iOS is required
Previous Salesforce experience is desirable
Knowledge of dealership operations and auto dealer products is desirable
Compensation:
$21-$23/hr + incentives for positive CSATs
401k
Health, vision, and dental insurance
2 weeks of paid vacation
When submitting to Indeed, please be sure to answer the additional Application Question to be considered for this position:
Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Shift:
8 hour shift
Application Question(s):
Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?
Work Location: Remote
Apply Now