Customer Service Representative

Gallagher is a global community committed to empowering businesses and individuals. They are seeking a Customer Service Representative to engage with callers, ensuring their information is handled appropriately and that their experience is valued.ResponsibilitiesEngage each caller by phone with the upmost responsiveness, care, and concernInstill confidence with our customers that their information will be handled appropriately and that their experience mattersLead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written reportPay strong attention to detail to ensure report accuracy and timely submissionsHold all reports in strict confidence, both internally and externallyDemonstrate flexibility as policies, schedules, and people you interact with often changeModel our core values when interacting with callers: Care, Concern, Compassion, Connection and ConfidenceSkillsHigh school diplomaMinimum of 1 year of customer service experienceStrong typing and basic computer skillsThere will be an assessment assignedA quiet, secure home office or workspace to ensure focus and professionalismMinimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone systemPassionate about positively impacting others and delivering outstanding serviceDedicated to creating exceptional customer experiences and achieving strong outcomesHighly organized with a keen eye for accuracyCommitted to punctuality and adhering to scheduled work hoursExcellent verbal and written communication skills, with the ability to collaborate across all levels and diverse culturesBenefitsMedical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveDigital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...Company OverviewGallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.Company H1B SponsorshipGallagher has a track record of offering H1B sponsorships, with 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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