Customer Service Representative

London Hydro is currently filling vacancies for Customer Service Representatives. In this role, you will deliver exceptional service to customers, support their accounts, and contribute to important programs while working in a fast-paced contact center environment. Responsibilities Provide excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices Maintain and update computerized customer records Research customer records and identify skip trace accounts, mixed meters, etc Test changes to Customer Information System as an end user Document all customer interactions Sort mail and process returned mail Slot read billing stubs and compare to batch tapes Promote initiatives, products and programs Initiate correspondence through modifying existing system letters and reports Use personal computer and appropriate software proficiently Assist in the training of new personnel Work various shifts as required Perform other duties related to the above job purpose Skills Grade 12 education or equivalent is required Excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices Maintain and update computerized customer records Research customer records and identify skip trace accounts, mixed meters, etc Test changes to Customer Information System as an end user Document all customer interactions Sort mail and process returned mail Slot read billing stubs and compare to batch tapes Promote initiatives, products and programs Initiate correspondence through modifying existing system letters and reports Use personal computer and appropriate software proficiently Assist in the training of new personnel Work various shifts as required Perform other duties related to the above job purpose Benefits Comprehensive Benefits Package, Including OMERS Pension Plan Competitive Vacation of 17 vacation days per year with credit for utility experience Maternity/Parental Leaves Top Ups Learning & Development Opportunities Recognition & Social Programs Wellness and Employee & Family Assistance Program On-site Cafeteria & Free Fitness Centre Corporate Cellphone Hybrid Work Arrangement Positive, Collaborative and Safety-Focus Culture Company Overview London Hydro is an electricity distributor that supplies electricity to residential, institutional, commercial & industrial sectors. It was founded in 2000, and is headquartered in London, Ontario, CAN, with a workforce of 201-500 employees. Its website is