Customer Service Representative
Customer Contact Services (CCS) is a growing contact center built around the belief that every connection matters. We’re a collaborative, team-first workplace where people are supported, valued, and given real opportunities to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.
Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.
We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.
No automotive experience needed — we provide all the training you need to succeed.
Job Duties:
This position requires access to a personal computer for the first 90–180 days of employment.Answer inbound calls promptly and professionally, and support outbound campaigns as needed
Schedule service appointments for automotive dealership clients
Identify caller needs and provide accurate information about services
Accurately document call details and update customer records in real time
Follow company scripts and procedures for a consistent caller experience
Escalate issues to supervisors when appropriate
Maintain quality assurance standards and complete ongoing client training
Deliver a friendly, professional experience on every call
Qualifications:G.E.D. or higher
At least one year of call center or customer service experience
Comfortable navigating multiple programs and systems simultaneously
Basic familiarity with computers, software, and general technology
Strong verbal communication skills — clear, professional, and easy to understand
Solid written communication and documentation skills
Ability to handle confidential information with discretion
Sharp attention to detail and a customer-first mindset
Availabilities Needed (hours listed in CST)9:30AM - 6:00PM
10:00AM-6:30PM
11:00AM-7:30PM
11:30AM-8:00PM
3:00PM-9:00PM
Equipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI, cellular internet, starlight, 5G etc. are not permitted)
Wired USB Headset
Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.
Why Join Us?A fun, fast-paced, and supportive work environment.
Opportunities for professional growth and advancement.
Comprehensive training to enhance your skills.
The chance to make a direct impact through exceptional service.
Work remotely
Benefits:Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training starts on Tuesday 7/8/2026 at 8:00 am, CST. We hope to see you there!
Our CTI division partners with automotive dealerships nationwide to strengthen customer engagement, streamline appointment scheduling, and drive measurable results.
We’re more than a voice on the line, we’re a dedicated extension of each dealership’s team.
No automotive experience needed — we provide all the training you need to succeed.
Job Duties:
This position requires access to a personal computer for the first 90–180 days of employment.Answer inbound calls promptly and professionally, and support outbound campaigns as needed
Schedule service appointments for automotive dealership clients
Identify caller needs and provide accurate information about services
Accurately document call details and update customer records in real time
Follow company scripts and procedures for a consistent caller experience
Escalate issues to supervisors when appropriate
Maintain quality assurance standards and complete ongoing client training
Deliver a friendly, professional experience on every call
Qualifications:G.E.D. or higher
At least one year of call center or customer service experience
Comfortable navigating multiple programs and systems simultaneously
Basic familiarity with computers, software, and general technology
Strong verbal communication skills — clear, professional, and easy to understand
Solid written communication and documentation skills
Ability to handle confidential information with discretion
Sharp attention to detail and a customer-first mindset
Availabilities Needed (hours listed in CST)9:30AM - 6:00PM
10:00AM-6:30PM
11:00AM-7:30PM
11:30AM-8:00PM
3:00PM-9:00PM
Equipment RequirementsKeyboard - F1 - F12 keys, Page Up/Page Down
Two monitors
Webcam
Ability to connect to internet via an ethernet cord (WIFI, cellular internet, starlight, 5G etc. are not permitted)
Wired USB Headset
Windows 11
8 gigs of RAM or more (Installed Physical Memory)
Intel i3 or AMD Ryzen 3 CPU or better.
Why Join Us?A fun, fast-paced, and supportive work environment.
Opportunities for professional growth and advancement.
Comprehensive training to enhance your skills.
The chance to make a direct impact through exceptional service.
Work remotely
Benefits:Bonus opportunities for performance and outbound projects
Work from home
Medical insurance
Dental and Vision insurance
401k
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities
Training starts on Tuesday 7/8/2026 at 8:00 am, CST. We hope to see you there!