Customer Service Representative

Co-operators is a leading Canadian financial services co-operative committed to sustainability and resilience. The customer service representative will focus on selling auto and property insurance, providing exceptional client service, and supporting agency operations to meet sales targets. Responsibilities Selling auto and property insurance to clients by identifying insurance needs, proactively building a network that cultivates sales opportunities and responding to cross-channel leads in a timely fashion Applying appropriate underwriting guidelines within current binding authority levels, providing quotes and upselling and cross-selling other product lines through referrals Contributing to the overall sales growth plan by achieving individual sales, quality and productive goals Providing exceptional client service through responding to client inquiries and concerns, resolving complaints and escalating matters appropriately Maintaining client retention by supporting referrals and effectively communicating, listening and negotiating with clients who inquire about cancellation Skills Bilingualism in English and French is required You have one year of experience in an office environment You have some post-secondary education Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams Having knowledge of underwriting practices and home and auto insurance products is an asset Having the Personal lines Damage Insurance Licence delivered by l'Autorité des marchés financiers du Québec (AMF) is an asset Benefits Training and development opportunities to grow your career. Opportunities to give back to your community. A Competitive Compensation Package And Benefits Program. Company Overview As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. It was founded in 1945, and is headquartered in Guelph, Ontario, CA, with a workforce of 5001-10000 employees. Its website is