Customer Service Rep II
NeighborHealth is one of the largest community health centers in the country, serving the greater Boston area with a commitment to health and well-being. They are seeking a friendly and hard-working Contact Center Representative who will utilize superior customer service skills to assist patients by answering calls, scheduling appointments, and coordinating information for clinical departments.ResponsibilitiesSchedule, reschedule, and cancel appointmentsDocument clear and concise messages and route appropriatelyAppropriately transfers calls to other departments when requiredNavigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate informationProcess refill requests accurately and effectively, according to guidelinesConduct outreach calls on behalf of clinical departmentsSkillsHS Diploma/GED requiredExcellent written and verbal communication, judgment and problem solving skillsMinimum of 1 year customer service, administrative, or call center experienceBilingual fluency Spanish/English requiredKnowledge of medical terminology and experience working with electronic medical record technology a plusProficient in Microsoft Office SuiteCompany OverviewNeighborHealth offers comprehensive care for elderly, focusing on medical, social, and home care services. It was founded in 1970, and is headquartered in East Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.neighborhealth.com.
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