Help Desk Technician
Resolve IT is a group of highly talented business professionals specializing in Information Technology. The Help Desk Technician role involves providing remote, first-line IT support to clients, diagnosing problems, and ensuring client satisfaction.ResponsibilitiesRespond to and resolve IT-related issues via email, phone, or other methodsMaintain accurate documentation of actions and solutionsIdentify recurring problems and recommend permanent fixesDeliver clear, non-technical explanations to clientsSupport team collaboration with a "Team Above Self" approachSkills1+ years' experience in IT support or network managementStrong problem-solving skills and attention to detailExcellent written and verbal communication skillsKnowledge of Windows operating systems and basic networkingA proactive, adaptable, and team-focused attitudeBenefitsLife Insurance401KPaid vacationCompany OverviewWe are a dynamic team of skilled IT professionals who harness the advantages of remote access tools, proudly calling Serbia home while seamlessly integrating into our partner companies in Germany. It was founded in 2018, and is headquartered in VraΔar, RS, with a workforce of 11-50 employees. Its website is https://resolve-it.rs/.