Customer Service Rep - Administrative Assistant
Job Description:
Max pay rate: 20/hr per hour
Job location: Training is in person and location after training will be remote
Candidate must be located within 50 miles of Warwick, RI *** office. Must be available to come into the office after training for system outages and as requested.
Training Hours, location, schedule:
8am - 5pm EST is training hours - training will be in office - Monday - Friday.
9/2/2025 is start date.
9/2/2025 - 9/29/2025 will be initial training.
9/30/2025 - 10/13/2025 will be nesting - nesting is also in office.
Post-Training Hours, location, schedule:
8am - 11pm EST will be post-training schedule - Monday - Friday.
Post training location is remote.
Required Skills and Experience:
- 1-2 years call center experience preferred (Will accept customer service experience as well)
- Strong computer literacy required.
Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.
Responsibilities include:
Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and ***;
Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to "think out of the box" to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Apply Now
Max pay rate: 20/hr per hour
Job location: Training is in person and location after training will be remote
Candidate must be located within 50 miles of Warwick, RI *** office. Must be available to come into the office after training for system outages and as requested.
Training Hours, location, schedule:
8am - 5pm EST is training hours - training will be in office - Monday - Friday.
9/2/2025 is start date.
9/2/2025 - 9/29/2025 will be initial training.
9/30/2025 - 10/13/2025 will be nesting - nesting is also in office.
Post-Training Hours, location, schedule:
8am - 11pm EST will be post-training schedule - Monday - Friday.
Post training location is remote.
Required Skills and Experience:
- 1-2 years call center experience preferred (Will accept customer service experience as well)
- Strong computer literacy required.
Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.
Responsibilities include:
Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and ***;
Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to "think out of the box" to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
Apply Now