Customer Service Manager for blithequark's Thriving Airbnb Rental Business - Part-time Opportunity

Join the blithequark Team: Elevating Guest Experiences in Furnished Housing blithequark is a pioneering force in the furnished housing industry, boasting a robust presence in Milwaukee and a growing footprint in Chicago. As a leading provider of fully furnished apartments rented on a nightly to monthly basis, blithequark has established itself as a go-to destination for travelers and temporary residents alike. With a portfolio of 100 units in downtown Milwaukee and 20 in Chicago, blithequark is committed to delivering exceptional guest experiences through its diverse range of properties listed on prominent platforms like Airbnb, Vrbo, and Booking.com. We are now seeking a highly skilled and customer-centric Communications Manager to join our Hospitality team on a part-time basis. As a Customer Service Manager for blithequark's Airbnb rentals, you will play a pivotal role in ensuring seamless guest interactions, resolving issues, and fostering a culture of excellence in customer service. If you are a motivated and detail-oriented individual with a passion for delivering outstanding guest experiences, we invite you to explore this exciting opportunity. Key Responsibilities: Delivering Exceptional Guest Experiences Provide top-notch customer service to blithequark guests, addressing their inquiries, and resolving concerns in a timely and professional manner. Conduct thorough guest screening to ensure safety and security, adhering to blithequark's and property partners' requirements. Manage guest reservations, including booking suggestions, alterations, and other related tasks to ensure a smooth guest experience. Utilize blithequark's digital communication systems to efficiently manage guest communications across various channels (messages, emails, calls, texts, etc.). Respond promptly to guest communications, addressing concerns and resolving issues in a friendly and efficient manner. Field guest complaints, conduct research, and negotiate solutions to ensure guest satisfaction and loyalty. Troubleshoot maintenance and technology issues, lockouts, and other guest issues, collaborating with relevant teams to resolve problems. Operational Coordination and Property Management Coordinate operational needs with blithequark staff, scheduling and monitoring repairs and maintenance while liaising with guests, staff, property partners, vendors, and other stakeholders. Work closely with the Field Team to schedule turnovers and other tasks, ensuring seamless property management. Serve as a point of contact for property partner communications, addressing their concerns and queries. Manage listing marketing, making revisions as needed to optimize property visibility and appeal. Analyze guest reviews to identify opportunities for improvement, informing strategies to enhance guest experiences. Oversee social media and periodic public relations activities, contributing to blithequark's brand reputation and online presence. Essential Qualifications and Skills To succeed in this role, you will need: A positive attitude and exceptional customer service presence, with a proven track record of delivering outstanding guest experiences. Excellent communication skills, both written and verbal, with the ability to craft clear, concise, and engaging messages. Strong organizational and time-management skills, with the capacity to prioritize tasks and manage multiple responsibilities. Proficiency in modern technologies, including web browsers, apps, and operational software (spreadsheets, word documents, etc.). The ability to work independently as well as part of a team, collaborating with various stakeholders to achieve shared goals. Requirements and Preferences To be considered for this role, you must: Be available to work 4 days a week, including weekends and holidays, with a minimum of 20 hours per week. Possess a reliable smartphone, computer, and high-speed wifi connection at all times. Be able to respond to messages within 5 minutes or less, ensuring timely communication with guests and stakeholders. Hold a college diploma or equivalent, with 2+ years of experience in customer service, hospitality, or a related field. Be able to pass a background check and provide 2-3 references from past or current supervisors. What We Offer: Career Growth, Flexibility, and More As a part of the blithequark team, you will enjoy: A competitive hourly rate of $20.00 per hour. A flexible schedule, with the opportunity to work remotely and manage your time effectively. Opportunities for career growth and professional development within a dynamic and expanding organization. A collaborative and supportive work environment that values innovation, creativity, and exceptional customer service. Why Join blithequark? blithequark is committed to fostering a culture of excellence, innovation, and customer-centricity. As a Customer Service Manager, you will be an integral part of our Hospitality team, contributing to the delivery of exceptional guest experiences and driving business growth. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Ready to take the next step? Apply now to join the blithequark team and elevate your career in customer service! Apply for this job