**Customer Service Loyalty Champion II – Empowering Customer Loyalty and Driving Business Growth at blithequark**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, innovative environment where creativity and collaboration are valued? If so, we invite you to join the blithequark team as a Customer Service Loyalty Champion II. In this role, you will play a critical part in empowering customer loyalty and driving business growth by providing proactive, personalized support to our valued customers. **About blithequark** At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. Our mission is to drive innovation, creativity, and impact in the world, and we invite you to join us on this exciting journey. **Key Responsibilities** As a Customer Service Loyalty Champion II, you will be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include: * Handling and resolving escalated customer concerns that have varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business, which includes completing a full end-to-end account analysis * Executing targeted loyalty and retention strategies for high-value and at-risk customers * Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts **Work Environment and Culture** As a remote employee, you will work from home with occasional in-person trainings and meetings. You will be required to work from a home office located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. You will be expected to maintain a dedicated, quiet, and private workspace, and to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. **Requirements** To be eligible for this position, you must have: * A Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided **Preferred Qualifications** Even better if you have: * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience **Home Office Requirements** * You'll work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated, quiet, and private workspace * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Equal Employment Opportunity** We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team today! Apply for this job