Customer Service Flex Trainer
At Everest Solutions, we’re all about people - bringing them together, making them feel valued, and connecting them to meaningful experiences. We help our clients and partners achieve lasting success by delivering innovative solutions and personalized services that make a real impact.
POSITION SUMMARY
The Customer Service Flex Trainer (Backup) provides training support to the Customer Service team as needed, including facilitating new hire and upskill training. This role acts as backup coverage for training delivery and is performed in addition to regular Customer Service responsibilities.
PRIMARY DUTIES AND RESPONSIBILITIES:
Facilitate new hire and upskill training sessions as required
Support trainees during live calls by providing coaching and guidance
Demonstrate best practices by handling calls for trainee observation
Assist with troubleshooting basic technical or process-related issues
Create and maintain training materials when needed
Manage multiple tasks and conversations in a fast-paced environment
KNOWLEDGE, SKILLS & ABILITIES
Strong understanding of all Customer Service Lines of Business
Comfortable presenting to and engaging a group
Strong communication and interpersonal skills
Ability to coach others and provide feedback
Ability to multitask effectively
MINIMUM GENERAL REQUIREMENTS:
Must be proficient in all our Lines of Business
Must be a Full-Time Permanent Employee
Comfortable presenting to a group
Proficient in Teams and PowerPoint
Maintains a strong record of punctuality and consistent attendance during scheduled shifts
Exceeding all CS scorecard goals
CRITICAL RELATIONSHIPS:
Customers
Customer Service Supervisor
Sales Support Supervisor
Trainees
MENTAL AND PHYSICAL ACTIVITIES:
This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment.
This position will accept applications until filled.
POSITION SUMMARY
The Customer Service Flex Trainer (Backup) provides training support to the Customer Service team as needed, including facilitating new hire and upskill training. This role acts as backup coverage for training delivery and is performed in addition to regular Customer Service responsibilities.
PRIMARY DUTIES AND RESPONSIBILITIES:
Facilitate new hire and upskill training sessions as required
Support trainees during live calls by providing coaching and guidance
Demonstrate best practices by handling calls for trainee observation
Assist with troubleshooting basic technical or process-related issues
Create and maintain training materials when needed
Manage multiple tasks and conversations in a fast-paced environment
KNOWLEDGE, SKILLS & ABILITIES
Strong understanding of all Customer Service Lines of Business
Comfortable presenting to and engaging a group
Strong communication and interpersonal skills
Ability to coach others and provide feedback
Ability to multitask effectively
MINIMUM GENERAL REQUIREMENTS:
Must be proficient in all our Lines of Business
Must be a Full-Time Permanent Employee
Comfortable presenting to a group
Proficient in Teams and PowerPoint
Maintains a strong record of punctuality and consistent attendance during scheduled shifts
Exceeding all CS scorecard goals
CRITICAL RELATIONSHIPS:
Customers
Customer Service Supervisor
Sales Support Supervisor
Trainees
MENTAL AND PHYSICAL ACTIVITIES:
This is a remote, computer-based role requiring extended periods of sitting, screen use, and virtual communication. The role requires the ability to multitask and maintain focus in a fast-paced environment.
This position will accept applications until filled.