Customer Service Expert, Italian and English
Description:
Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022
It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs
As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions
Spotify is currently available in 180+ countries
You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!
Requirements:
Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work-permit to work in the EU
Previous Experience in Customer Service is a plus
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
Positive attitude and great interpersonal skills, with a can do attitude
Ability to present complex information in a simple and understandable way
Benefits:
Long-term job security with permanent contract
Additional health insurance and life insurance
24 days of paid annual leave, 3 of which are wellness days
1.5h paid breaks per day
Food vouchers
Clear career path within the company
Ability to work from home after training in our modern Sofia office
Competitive salary
World-class on-the-job training
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal, featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized in the office for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and team buildings
Exposure to global business knowhow.
Apply Now
Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022
It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs
As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions
Spotify is currently available in 180+ countries
You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!
Requirements:
Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work-permit to work in the EU
Previous Experience in Customer Service is a plus
Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution
Positive attitude and great interpersonal skills, with a can do attitude
Ability to present complex information in a simple and understandable way
Benefits:
Long-term job security with permanent contract
Additional health insurance and life insurance
24 days of paid annual leave, 3 of which are wellness days
1.5h paid breaks per day
Food vouchers
Clear career path within the company
Ability to work from home after training in our modern Sofia office
Competitive salary
World-class on-the-job training
Fully digital employee services through eSignature
Employee assistance program, including 24/7 access to psychological support
Employee discounts portal, featuring over 20 exclusive discounts
Employee referral program
Rewards and recognition program
Relocation package if you are relocating from another city or country
Multisport card partially covered by the company
In-house learning and development portals with training options for Certification
Multiple events organized in the office for employee engagement as well as wellness initiatives
Gift for birth or adoption
Corporate social responsibility events and team buildings
Exposure to global business knowhow.
Apply Now